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We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability need.
Organization Description : J.P. Morgan’s Corporate & Investment Bank (CIB) is global leader across Wholesale Payments, Markets And Investor Services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries .
Job Description
As part of the Wholesale Payments Operations (WPO) leadership team, the Global Command Center Lead is responsible for the global strategic leadership of the Command Centers.  There are 3 Major Operations Command Centers today in Tampa Florida, Bournemouth UK  Bengaluru India
The role will:
• have significant influence by defining long-term business strategy to meet current needs and develop the framework for ongoing enhancements.
• oversee support of the full product suite including High and Low value Payments, Merchant Services, Receivables, Trade, Liquidity, InstaMed, WePay, and Commercial Cards, with possible expansion.
• provide strategic vision with regards to the possible implementation of Artificial Intelligence and data tools.
• be required to design and sustain the KPIs and KRIs that will meet the needs of all key stakeholders and partner seamlessly with key stakeholders to build a comprehensive support model for all Wholesale Payment Products.
The ideal candidate for this key leadership role is outcome-focused, has a management style that fosters teamwork, has proven ability to work across the business extensively and demonstrated ability to navigate a matrixed environment. The role provides the opportunity to approach the work with an agile mindset and entrepreneurial spirit. This is a very exciting time to join our team.
Responsibilities
• Operational oversight of all Command Center functions including monitoring and alerting systems, USD HV system control to include opening and closing systems, daily systemic proofing, ticketing and issue management systems, and the integration of all products to a wholesale payments standard for escalation, remediation, reporting, and meeting all SLAs.
• Liquidity management through JPMs front end systems though predefined controls set by Liquidity Risk and Oversight
• Development of Global Team, incorporation of strategy and people development
• Assesses risk and manages activities affecting the production environment including collaborating with Technology, vendors and stakeholders to assess severity and scope of events and incidents in order to prioritize resolution
• Drive program strategy and framework deliverables, with consideration to data analytics and Artificial Intelligence
• Provides direct internal and external support for system availability and service delivery.
• Provides detailed production support information for internal/external clients and deals effectively with issues that are complex, confidential and sensitive in nature.
• Constant review and evolution of the monitoring systems, including replacement, upgrades, and performance to keep aligned with the Wholesale Payments strategic vision.
• Support Incident Management Team to facilitate major incident resolution efforts
• Create a great and inclusive culture, enhance our employee engagement, and attract, develop, and retain the best, most diverse talent
• Develop policies, procedures, performance objectives and standards that are aligned to meet all regulatory and controls standards.
Work Environment
• Position requires 24x7 support, with some work happening off-hours via remote access and mobile phone.
• Position requires heavy interaction with IT teams including developers, information/data security, networking, system administrators, and IT operations.
• Some regional and international travel will be required.
Qualifications/ Key Skills
• 15+ years of Payments, Cash Operations or IT experience dealing with incident management and remediation with solid record of progressive career growth
• Technology savvy with a understanding of data analytics, Bots and Artificial Intelligence
• A relationship builder, who can establish trust and credibility across the organization and influence colleagues, business leaders and functional partners
• Strategic thinker that combines strong technical skills and creative problem solving -- turning strategy into actionable platform roadmap and delivery plans
• Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes
• Global experience in payments is desirable
• Knowledge and experience of compliance, certification, and regulatory aspects of payments in global markets
• Creates & promotes a culture of continuous process improvement, and empowers employees to challenge the status quo
RequisitionType Professional JobSchedule Full time