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Job Title
OPS Staff Assistant (3)
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Job ID
28846
Location
Tampa, FL
Full/Part Time
Part-Time
Regular/Temporary
Temporary
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Posting Details
Department: Financial Aid / 0-3730-000
College/Division: Student Success
Salary Plan: Temporary
Hiring Salary: $13.00 per hour
DUTIES:
Analyzes and evaluates requests for professional judgement exceptions and adjustments to need analysis results and award packages.  Verifies applicant data, independently reviews and calculates changes to need analysis data and determine changes in eligibility for need-based financial aid.  Exercises professional judgment in authorizing changes to student and parent need analysis data that will result in changes in aid eligibility.  Make independent awarding decisions encompassing the synthesis of student and parent demographic and financial data, correlating that information with awarding policies and procedures.
Counsels current students, prospective students, and parents on the various options regarding aspects of professional judgement changes.  Counseling occurs both in the lobby and by phone appointment. Demonstrates a detailed knowledge of all aspects of the financial aid process, eligibility issues and possible exceptions for extenuating circumstances. Demonstrates a detailed knowledge of all aspects of the financial aid process, specifically eligibility issues and possible exceptions for extenuating circumstances.
Monitors, evaluates and processes students who have either officially or unofficially withdrawn from classes. Uses chronological reports to identify withdrawn students. Determines withdrawal dates, completes R2T4 calculations, sends notices, and posts tracking requirements.
Researches and formulates responses to phone, e-mail and written correspondences from students, prospective students and parents that requires an individualized and specific response to complex issues, such as professional judgement or R2T4 related issues that may require extensive research.
Other duties as defined by department, college, or university officials.
QUALIFICATIONS (Education & Experience):
Minimum Qualifications:
• This position requires a high school diploma or equivalent, with two or more years of experience in an office or administrative support position. College or other relevant postsecondary coursework may substitute for the experience requirement on a year for year basis. Testing may be required to assess competency on word processing software.
Preferred Qualifications:
• One to three years of current (within the last 3 years) experience administering TitleIV aid in financial aid office; customer service experience.
USF Tampa
Information for Applicants
This position is subject to a Level 1 criminal background check.
Job Opening Number: 28846
Posting Date:  10/21/21
Posting End Date: 10/29/21
How To Apply
Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
Click here for additional tutorial information.
Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.
Work Location
Campus map and location overview: USF - Tampa Campus
About USF
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .
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