Check out the key components of this position:
• 4-6 Years of Service Desk Experience with an MSP
• Troubleshoot Service Desk issues including hardware and software issues
• Install new hardware, systems, and software for networks
• Perform troubleshooting analysis of servers, workstations, and associated systems
• Document resolution for future reference
• Monitor system performance and keep customers informed of incident progress, impending changes or agreed outages
• Experience in Active Directory, Group Policy, share permissions, Exchange email accounts, and anti-virus
• Experience working for a Managed Services Provider (preferred)
These are a few base qualifications you will need to succeed in this position:
• Provide exceptional customer service
• Ability to self-start, self-schedule and complete tasks with minimal directives
• Willingness to follow company policy and adhere to standard practices involving documentation
• Must have a pleasant personality, a team-work type attitude and the ability to explain complex technology simply to customers
• Must have the ability to be on a rotational on-call schedule (at least one week out of every six)
• Must have a valid drivers’ license, up-to-date insurance and no major traffic violations (The use of your own car is occasionally required. Mileage will be reimbursed.)
Compensation Information:
• A starting salary with the opportunity of a raise at each review
• Paid Holidays after 90-Day introductory period
• Health, Vision and Dental Insurance Offered
• 100% Company paid life insurance for employee
• Paid vacation and sick time
• We will cover the cost of your certifications!
Mid Level Employment Type: Full-Time