Monday, Tuesday, Wednesday, Thursday, Friday
8am to 4:30pm
Submission for the position: Device Support Associate - (Job Number: 2100030B)
https://tgh.taleo.net/careersection/jobdetail.ftl?job=2100030B&lang=en
Device Support Associate
Facility  Profile
TGH is the area’s only level I trauma center and one of just two ABA-verified adult & pediatric burn centers in Florida. With five medical helicopters*, we transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to one of the busiest solid organ transplant centers in the country. TGH is a nationally designated comprehensive stroke center, and has a 32-bed Neuroscience Intensive Care Unit.  Other outstanding centers include cardiovascular, orthopedics, high-risk and normal obstetrics, urology, ENT, endocrinology, and the Children’s Medical Center, which features a nine-bed pediatric intensive care unit and pediatric kidney transplant services. As the region’s leading safety net hospital, Tampa General is committed to providing area residents with world-class and compassionate health care ranging from the simplest to the most complex medical services.
Tampa General Hospital was named the #1 hospital in Tampa Bay by U.S. News & World Report, 2020-2021, and recognized as one of America's Best Hospital's in five medical specialties: Cardiology & Heart Surgery, Diabetes & Endocrinology, Gastroenterology & GI Surgery, Nephrology, and Orthopedics. Tampa General Hospital has been designated a Magnet Hospital by the American Nurses Credentialing Center (ANCC), the highest recognition for nursing excellence, for the fourth consecutive time – an accomplishment that fewer than one percent of hospitals nationwide have earned. TGH is accredited by The Joint Commission and was awarded disease-specific certification in five medical specialties. TGH is also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). *Air transport provided by Metro Aviation, Inc.
Department Profile
TGH Information Technologies invests over $100 million annually on technology and services. Over 75 percent of the department’s team members hold professional certification in technology and IT-related functions. Tampa General has earned numerous awards for health information technology, including the prestigious “HIMSS Stage 7 Award”  issued to less than four percent of all hospitals in the country, and Hospital and Health Network's “Most Wired – Advanced” award for the past several years. TGH’s Information Technologies division earned “Best Hospital IT Department” by Healthcare IT News.
Job Summary
Provide on premise and remote support and maintenance of Tampa General Hospital’s technology hardware and software (PCs, peripherals, laptops, printers, mobile devices, phones, scanners, mobile workstations, standard/nonstandard local software.). Support responsibilities include: performing technology hardware/software upgrade, repair, and replacement, facilitate equipment relocation, create and update technical documentation, perform hardware/software configuration, testing and training, acts as liaison with technology vendors. This position will primarily receive customer incident and request tickets assigned by the Service Desk. Provide 24/7 in person and remote support, adhering to agreed SLA’s, and keeping the customer informed of actions taken. The technician must provide exceptional customer service; have strong technical support skills and be able to work in a demanding clinical environment. Collaborating with other IT teams in providing world class technology support. Responsible for performing job duties in accordance with mission, vision, and values of Tampa General Hospital.
High School Diploma or GED and two (2) years enterprise level technology support experience required OR Associate degree in technology and one (1) year enterprise level technology support experience or one (1) related professional certification from one of the following organizations (Microsoft, CompTIA, HDI, ITIL, Apple, Cisco, ETA, TCO) required.
TGH Main Campus (TGHMAIN)
1 Tampa General Circle
Tampa , 33606
TGH Main Campus
1 Tampa General Circle
Information Technology
TGH - Hospital
Oct 20, 2021, 12:58:31 PM
Schedule: Full-time Location(s): Tampa Day Job