Job Description
Reference #: REQ-1795 The Ultra IT function manages IT operations across the global locations, providing the technology, vision and leadership in the development and implementation of IT strategies and priorities that support business growth. The IT function manages all aspects of IT Security in safeguarding all the information assets for which Group businesses are responsible.
Key Responsibilities
• Working closely with colleagues and end-users to ensure the solution meets business requirements and is delivered in a timely manner.
• Troubleshoot and provide solutions to end user requests or problems submitted by phone, email, or chat.
• Troubleshoot and provide solutions to software and hardware faults.
• Perform systems, network, and application administration as well as support functions.
• Participate in and lead IT projects spanning multiple sites.
• Provide tier II/III technical support and serve as top escalation point for critical and/or challenging systems issues.
• Triage and assign advanced problems or requests to the proper channels.
• Perform post solution follow up to ensure end user satisfaction.
• Write knowledgebase articles to document new solutions.
• Support the Group IT team on other projects as needed.
• Be able to work well as part of a team but also unsupervised.
• Demonstrate project management abilities and aptitude with excellent written and verbal communication skills.
• Provide mentorship to junior system administrators and supporting team members.
• Provides support for implementation, troubleshooting and maintenance of IT systems.
• Ability to convey risks and propose mitigation strategies to technical and business audiences.
• Carry out any other duties as reasonably required.
Required Skills
• Bachelor's Degree with 5+ years' experience or Associates Degree with 7+ years of experience or High School Diploma (or equivalent) with 9+ years of experience
• Ability to acquire a US Government Secret Security Clearance required. Security clearances may only be granted to U.S. citizens.
• At least 5+ years of Microsoft Active Directory and Windows Server administration experience.
• At least 5+ years of Windows Security Policy and Group Policy experience.
• At least 5+ years of experience installing, maintaining, and supporting hardware and software in a Microsoft Windows environment.
• At least 5+ years of network administration and/or support experience.
• At least 5+ years of VMware administration experience.
• At least 5+ years of Storage Area Network (SAN) administration experience.
Desired Skills
• Experience with M365 administration
• Experience with certifying compliance and auditing the security aspects of various operating systems within Windows.
• Excellent written and verbal communication skills and demonstrated ability to interface effectively with multiple faculty and staff on issues within the area of sponsored research in a cooperative, responsible manner.
• Experience with development and delivery of Information Assurance (IA) related briefings and training material.
• Experience with Microsoft Exchange and the Microsoft Office product suite.
• MCSE, MCSA, MCITP, MCTS and related Microsoft Certification a plus.
• CISSP, CompTIA Security+, CCNA, CCNP and related IT security and/or network certifications a plus.
• Experience with installing and managing enterprise applications.
• Experience with Microsoft SharePoint intranet administration.
• Cisco switching, routing, ASA firewalls and VPN experience.
• Video conferencing and VoIP phone system administration.
• Ability to adapt to ongoing changes in technology and in a mixed environment with a variety of systems.
• Ability to quickly get up to speed on new solutions or situations and to disseminate information gathered to others as needed.
• Enjoys working at speed, when necessary but also able to plan and consider options.
Physical Requirements
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We offer medical, dental, vision, life, and disability insurance, health savings accounts, paid time off, and a 401(k) plan with a Company match.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Reasonable accommodation statement: if you need an accommodation for any part of the application process, please email careers@ultra-us-gbs.com
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Not Available Other Benefits: Medical, dental, vision, life, and disability insurance, health savings accounts, paid time off, and a 401(k) plan with a Company match. Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified
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