Job Description
Reference #: R028294
Job Summary
Administers the Customer Relationship Management (CRM) application. Responsible for maintaining the CRM systems support and updating function. Monitors end-user usage of systems and performs daily administrative tasks.
Essential Functions • Administer Salesforce.com, including but not limited to managing multiple user setup, profiles and roles; and customizing objects, fields, formulas, record types, page layouts and validations
• Provide technical solutions and facilitate escalated support for non-routine technical issues
• Analyze the needs of internal users, identify problems, research issues, and recommend solutions
• Develop and maintain documentation on processes, policies, configuration and user guides
• Develop and implement a new Service Cloud environment
• Complete User Administration
• Develop customized reports and dashboards for users at all levels of the organization
• Develop and maintain validation rules and custom work flow
• Perform advanced QA testing for iterative development cycles across various Salesforce projects
• Perform advanced user testing including developing test plans, creating user test cases, and scheduling testers
• Audit and maintain data quality
• Develop and test new functionality and customization or enhancements
• Keep up to date with new releases and improvements in Salesforce and AppExchange
Knowledge & Skills/Technology Used
• Advanced proficiency with Salesforce's declarative capabilities, including workflows/validation rules, data security features, and deployment of change sets
• Knowledge of Salesforce best practices related to release management and deploying changes from sandboxes to production
• Ability to work with individual business units to understand their processes and translate their needs into actionable salesforce requirements for configuration/development
• Verbal and written communication skills and the ability to interact with individuals at all levels of the organization
• Conceptual understanding of relational databases
• Experience working with Apex Data Loader
• Process-driven
• Able to prioritize independently
• Attention to detail
• Interpersonal, relationship-building and teamwork skills
• Self-motivated; self-starter
• Ability to manage multiple tasks, respond to emergent problems, and focus both on long-range projects and immediate tasks
• Proficient in Microsoft Word, Excel and PowerPoint
Typical Education
• Bachelor's degree or equivalent combination of education and experience
• May require an advanced degree
Licenses or Certificates
• Salesforce admin required
Typical Range of Experience
• 7+ years of proven experience with Service Cloud and Salesforce administration, implementation and process improvement
• 7+ years hands-on administrator experience with Salesforce, building applications using standard Salesforce customizations & automation features
Based on eligibility, the Company offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other benefits like an employee stock purchase plan.
The Company invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. The Company is committed to diversity and inclusion. We are an equal opportunity employer.
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Not Available Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified
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