Job Snapshot
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Employee Type:
Full-Time
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Location:
Tampa, FL
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Job Type:
Sales
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Experience:
Not Specified
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Date Posted:
10/20/2021
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Job ID:
TECHN38425
Job Description
Essential Functions of the role include:
Account Management
* Identify, cultivate and close upsell opportunities
* Regularly visit customer sites
* Support company marketing and sales initiatives
* Perform on-site and remote demonstrations
* Attend multiple events including local networking and chamber events
* Work with internal teams to review and scope customization requests
* Licensing, invoicing, and credit collection management for assigned accounts as needed
* RFP/RFI analysis and responses; contract negotiations; addendum preparation and management
Customer Satisfaction
* Employ tactical and strategic measures to ensure that assigned accounts are satisfied beyond their expectations
* Build and maintain trusted executive relationships with all stakeholders
* Regular customer calls and periodic on-site visits
* Identify and resolve possible items of concern and serve as an escalation point (customer advocacy)
* Build sufficient product knowledge to perform assigned tasks efficiently; seek assistance from CTO, Sales Engineer and subject matter experts when additional product knowledge is required
Competencies, Skills, and Abilities
* Excellent communication skills (including public speaking)
* Outstanding work ethics
* Self-motivated with superior time management skills
* Team work-oriented
* Utilize problem-solving techniques to manage escalations in a timely manner
* Able to execute and focus in a fast-paced work environment
* Ability to multi-task multiple priorities
* Proficient use of different internal tools and compliance with company procedures
Education and Experience
* Bachelor's degree - demonstrated relevant professional experience of 5 or more years considered
* Experience managing multiple priorities at the same time
* Advanced knowledge of MS Office Suite of products
* Experience using a PSA or similar
Qualifications
* Previous use of CRM systems preferably ConnectWise Manage
* IT background (preferably with an MSP) or experience working with IT projects/teams
* Basic understanding of software licensing contracts, terms, conditions, pricing, etc.
* Experience working with software vendors
* Active Participation in RFP/RFI projects
* Basic knowledge of Accounts Receivable
* Be self-motivated, disciplined, and able to work independently
* Outgoing and engaging personality
* Excellent attention to detail
* Able to maintain a high level of productivity
* Able to manage multiple competing priorities, and
* Ability to prioritize tasks and set, manage, and meet deadlines
* Other duties as assigned