Customer Service Outreach Associate- Seasonal
Metropolitan Ministries Inc
2 reviews
Tampa, FL 33602
$13 an hour - Full-time
Metropolitan Ministries Inc
2 reviews
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Job details
Salary
$13 an hour
Job Type
Full-time
Full Job Description Description:
Job Title: Outreach Holiday Associate – Seasonal
Department: Outreach and Prevention Services
Reports To: Director of Community Outreach
Status: Non-exempt
Salary: $13.00/hr
Job Functions: The Outreach Holiday Associate will assist in the operation of Registration on site and remote, the Holiday Tent, Metro Market, Metro Outfitters and Holiday Partner Pop-up sites as needed. The Outreach Holiday Associate will support Outreach Services’ extended hours as a primary staff through the holiday season. This position will be required to work nontraditional hours including scheduled evenings, weekends and holidays.
Essential Responsibilities:
• Facilitates Holiday Registration, Distribution, the Metro Market, Metro Outfitters and Holiday Partner Pop-up sites. Uses the mission, vision, and guiding values of Metropolitan Ministries and the Outreach Policy Guidelines as a framework to assure services are delivered with concern for the care, safety and welfare of our clients.
• Works with Volunteer Services to identify volunteers and collaborative partnerships to support the flow of Client Services area of responsibility in the holiday tent. Assists with training and managing volunteers both in the holiday tent and in Outreach.
• Works closely with Volunteers Leadership to ensure clients are registered and checked-in through the holiday registration platform accurately and timely.
• Provides overall support and exercises leadership as needed during extended hours (Evenings, holiday registration and holiday distribution).
• Support the team in other tasks as assigned and attends all team meetings. Meets personal goals and actively contributes to the achievement of the team and organization.
• Participates in Metropolitan Ministries’ events and holiday efforts.
. Requirements:
Education/Experience:
Minimum of two years’ experience in social services, or volunteering, or closely related field.
Skill Requirements: Requires heart for ministry and comfort working with poor and homeless families. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates high computer literacy with knowledge of Microsoft Outlook, Word, and Excel. Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings. Bi-lingual a plus, but not required.
Physical Requirements: Must have adequate hearing and speaking ability. Must be capable of working outdoors in sunlight and higher temperatures on occasion. Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress and ability to be on your feet for extended periods of time. Must be able to lift 35 lbs or more.
Other: Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening. Must be able to communicate effectively in English and have reliable transportation. Must have current driver’s license and cleared to drive vehicles rented under Metropolitan Ministries insurance