IT Configuration Mgt. Analyst, Level I
Rooms To Go Corporate | Our Company
1,149 reviews
Seffner, FL 33584
Rooms To Go Corporate | Our Company
1,149 reviews
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Position summary
Provide operational support for Rooms To Go through the administration of Configuration Management services. The IT Configuration Mgmt. Analyst- Level I is responsible for maintaining the CI data within the ITSM tool as well as reporting for proactive change, incident, and problem management. The IT Configuration Mgmt. - Level I will be responsible for maintaining CMDB dashboard metrics Compliance, Completeness, and Correctness. The IT Configuration Mgmt. Analyst- Level I will provide backup to ITAM analysts in the creation of POs and working with vendors. The position requires knowledge of Information Technology Infrastructure Library (ITIL) processes, Configuration Management, ServiceNow, and IT Operations Management (ITOM) procedures.
This role works under the guidance of the IT Configuration Mgmt. Sr. Analyst to perform all Configuration Management and CMDB functions. The ideal candidate should possess strong communication skills, be able to build cross-functional relationships, and the capacity for analytical thinking and performing mathematical calculations that will help drive decisions for IT. The ideal candidate should be capable of handling and prioritizing multiple ongoing initiatives. The candidate should possess a passion for quality, and excellent organization and interpersonal skills. Must be self-disciplined to work under minimum supervision and have excellent time management skills.
Essential Duties and responsibilities
ACCOUNTABILITIES:
Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all Configuration Items are up to date
Assist in the development of Configuration Management plans, policies, processes, and procedures.
Update and maintain a Configuration Management Database (CMDB) within ServiceNow
Maintain CMDB health metrics for Completeness, Compliance, and Correctness
Assist Configuration Management Team maintaining ServiceNow CMDB and related functions
Operate and maintain a centralized IT Configuration Management System (CMS) which accurately identifies and tracks all CIs to include both discoverable and non-discoverable.
Maintain 'No CI Found' ticket inputs to improve CI reporting for Incident and Change Management
Analyze configuration issues, as it pertains to Discovery, System OID classification, Integration, Etc.
Participate in special projects as required.
Develop training guides and communications regarding new features and functionality
Responsible for conducting formal and informal training sessions with business and technical end users, as needed
Build reports for data verification requests.
Qualifications
A combination of the experience, education, and training listed below which provides an equivalent background to perform the work of this position.
Experience
Candidates need to have verifiable expertise with:
o PC skills and Microsoft Office suite (Excel, Outlook)
o Excellent verbal, written, and interpersonal communication skills
o ITSM systems such as ServiceNow
Candidates should have intermediate knowledge of:
o Organizational skills
o Analysis and Planning
o Time management skills
o IT Configuration Management
o CMDB - Configuration Management Database
o ServiceNow Module Configurations
o ServiceNow reporting and dashboards
o ServiceNow Discovery and related functions
Candidates should be familiar with:
o IT Service Management
o ITIL Foundations
o CMDB Discovery ServiceNow preferred
Education and Training
Bachelor's Degree in Computer Science, Information Technology, Finance, or an equivalent combination of education and 2 years minimum in IT performing Configuration Management or related practice.
Demonstrated experience creating, updating, and maintaining CMDBs, Asset Management Databases, and other assets/configuration management repositories in a complex IT environment
Considerable experience identifying and tracking CIs in a complex IT system.
Must have experience with Asset/CM automated toolsets, such as ServiceNow
Considerable experience with ITILv3 and IT Operations Management (ITOM) best practices
Formal training in ServiceNow CMDB Fundamentals is preferred
Formal training in IT Service Management.
Physical demands / Working conditions
Occasional after-hours or weekend work may be required.
The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
This position description generally describes the principle functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and employee, and it is subject to change as the needs of the employer and the requirements of the job change.
Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
Applicants must be authorized to work in the U.S.
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Brand: Rooms To Go Corporate
Address: 11540 Highway 92 East Seffner, FL - 33584
Property Description: Seffner Office
Property Number: 00000-RMS