Automotive Service Director
Karl Flammer Ford
10 reviews
Tampa, FL
$180,000 - $220,000 a year - Full-time
Karl Flammer Ford
10 reviews
Read what people are saying about working here.
Responded to 51-74% of applications in the past 30 days, typically within 8 days.
Job details
Salary
$180,000 - $220,000 a year
Job Type
Full-time
Number of hires for this role
1
Qualifications
• • Driver's License (Required)
• High school or equivalent (Preferred)
• Service Manager: 3 years (Preferred)
Full Job Description Pay and Recognition:
• Weekly pay
• Paid holidays & paid time off
• Paid training
Insurance:
• Insurance: medical, vision, dental
• Company paid life
• Short-term and Long-term disability plans
Learning and Career Development:
• Continuous training through NADA 20 Group
• Professional growth and development opportunities
Additional advantages:
• Closed on Sundays
• Closed on Holidays
• EOE, DFW
Essential Duties
• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintains safe work environment.
• Maintains a professional appearance.
Other tasks as assigned.
Job Type: Full-time
Pay: $180,000.00 - $220,000.00 per year
Benefits:
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance
Schedule:
• Monday to Friday
Supplemental Pay:
• Bonus pay
Education:
• High school or equivalent (Preferred)
Experience:
• Service Manager: 3 years (Preferred)
License/Certification:
• Driver's License (Required)
Work Location: One location