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Healthcare Software Support Representative

Nextech

Location: Tampa, Florida 33607
Type: Full-Time, Non-Remote
Posted on: October 20, 2021
This job is no longer available from the source.
• 4221 W Boy Scout Blvd, Tampa, FL 33607, USA
• Full-time
Company Description
Why join Nextech?
We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL.
We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected] .
Job Description
Do you like working with people?
Do you enjoy solving problems?
Do you want a career supporting Doctor's and their practices help patients all across the country?
If so, keep reading!
We are seeking people who like challenging themselves to find solutions, people who want to make a difference, people who want to build a career.
As an Associate Product Support Representative (APSR) you will be supporting the Nextech software applications efficiently and promptly. You are the front line for our Doctor's, Nurses, Technicians and staff. You will resolve issues and answer questions after going through initial product training. You will continue to obtain training on all existing Nextech solutions as well as any future solution we haven’t created just yet.
Why work at Nextech?
• We work hard, we have fun and the work we do everyday has a direct impact on patients lives.
• There are opportunities to grow your career.
• And we have GREAT benefits.
• There is so much more. Apply to be considered and speak to our talent acquisition team.
Qualifications
What You Offer
• Bachelor’s Degree Preferred
• Minimum 1 year of experience in a software troubleshooting role with customers
• Excellent technical skills, including basic computer and software troubleshooting knowledge
• Strong interpersonal, written, and verbal communication skills
• Self-Motivated, Self-Starter
• Demonstrated ability to constructively work within a team environment
• Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word); Salesforce experience is a plus
• Excellent Customer Service Skills, especially over the phone
Additional Information
Total Rewards
Nextech is pleased to offer a variety of health, wellness and lifestyle benefit offerings for all fulltime employees:
• Generous annual bonus opportunity
• iCREATE Employee Recognition Program
• Insurance : Choice of Medical, Dental, and Vision plans
• Wellness Program including discounts on medical premiums
• Health Savings Account
• Flexible Spending Account
• 15 days PTO at date of hire (increases with years of service) + 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• 100% Company-Paid Parental leave
• 401(k) with Employer Match
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Company-Sponsored 529 College Savings Plan
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options
Working Environment:
• General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
• Long-distance or air travel as needed – not to exceed 10% travel.
• Periods of stress may occur.
Physical Demands:
• Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
• Some walking and standing relative to interaction with other personnel.
Job Location
I'm interested