Contract W2
$12 - 17 per hour
Job description:
• Monitor scheduling and ftp tools, Autosys, MOVEit, Automic, Diplomat, GlobalScape and Control-M
• Create Incident tasks for failed jobs in Service Now
• Respond to Incident and Request tickets in Service Now
• Manage processes through documented procedures (Step Action Plans/Run Books)
• Escalate issues per established protocols and procedures
• Communicate with team members through instant messaging tools (Skype/Zoom)
• Monitor and read email for relevant communications
• Communicate with end users through Service Now and Outlook
• Communicate respectfully, clearly, and timely with customers and peers
• Attend various team and other scheduled meetings
• Record time accurately and timely based on current time reporting guidelines
• Nights and weekends do experience lower volume but can certainly have spurts of high ticket activity.
• 2nd shift or swing shift that will cover weekends, holidays, as well as some weekdays depending on finalized schedule.
Skills:
• MS Office – Word, Excel, Outlook
• Ticketing system, Communication skills
• Off hours shift
• Serve as the primary contact in providing customer service and technical support to internal partners and vendors.
• Service Now and Schedulers – Control-M, Autosys, Automic, Diplomat, MOVEit is preferred
• Basic computer skills, attention to detail, customer service focus, proven ability to learn new processes, and basic understanding of job scheduling fundamentals.
MS Office,Ticketing system ,Customer service