Reception/Client Service Representative -Veterinary
West Park Animal Hospital
Tampa, FL 33626
$10 - $15 an hour - Part-time
Job details
Salary
$10 - $15 an hour
Job Type
Part-time
Number of hires for this role
1
Qualifications
• • High school or equivalent (Preferred)
• Customer service: 2 years (Preferred)
Full Job Description West Park Animal Hospital in Tampa, FL is seeking a Client Service Representative/Receptionist who is passionate about primary care and ready to rediscover the joy of customer service.
High Value Medicine and Customer Care
“High quality medicine” should be a given. You expect more. More time with clients. More low stress techniques. More proactive care. More support from a team you can count on. More emphasis on well-being and practice culture. You are looking for high value medicine. Our team is dedicated to providing advanced care in an environment that emphasizes integrity, teamwork, and fun. We provide exceptional primary care to a fantastic community of pet owners who share these values.
Customer Service Driven
We value the interactions with our pet parents. We know that the only way their pets will receive the care they need is if we are able to fully explain the “why” behind our recommendations. We treat our customers with respect and empathy. We are fully dedicated to providing solutions to their pet’s medical needs.
Owned, Managed, and Led Locally
Our practice owner is a veterinarian and West Park is proud to be locally owned and operated. We understand the challenges facing today's veterinary team and think you will appreciate working with our well-trained team.
What we offer:
Manageable and predictable work schedule- The position available is for part-time work . We would prefer someone to work full days, but are open to discussing other work schedules. We are not open weekends .
Plentiful days off and no “on-call”. Your time is truly your time . Our operating hours are M,T,Th,F 7:30am-6pm and W 10am-8pm. We do not offer boarding or keep animals in the hospital after hours or on the weekend.
Excellent team that actually enjoys working together-We aggressively guard this culture. We want to work with people that have fun and don’t tolerate drama.
Boutique Low Stress Environment- We have long appointment times (40min) and an incredibly calm, well-appointed practice. We are tech forward and our clients frequently reach us via an online portal, text, or email.
Real Commitment to Quality-We mean what we say about practicing high value, high quality medicine. We put our patients interests above all else. We don’t cut corners to save money.
Affluent, Educated Clientele-We enjoy serving clients that view pets as part of their family. We express that in every piece of external marketing we do. Our practice attracts a client base that generally is open to pursuing advanced care for their pets and values the education we give them. We take the time needed to make sure they understand what is happening with their pets.
Excellent Intraoffice Communication-We do daily rounds so that everyone in the building understands what is happening during the day, what happened yesterday, and what needs to be done to ensure a smooth flow. Our Client Service team members play an integral role in ensuring a smooth flow of patient appointments and communications.
In case you need a little extra caffeine, we are located across the street from a Starbucks.
West Park Animal Hospital is a drug-free, smoke-free workplace.
What we Require From a Candidate:
At least 3-5 years of quality customer service experience, preferably in the veterinary field.
Confidence communication skills to help our clients understand the “Why, What, and How” of your recommendations for their pets.
Excellent organization and time management abilities. We expect full follow through on all client communication.
An absolute commitment to the idea that pets are family and a desire to work with a team of medical professional that deliver the highest quality medicine.
What We Hope You’ll Bring:
An understanding of medical procedures/veterinary office operations.
Experience in a practice that utilizes Avimark, PetDesk or Zipwhip.
For more information about our practice, please visit our website- westpark.vet
Job Type: Part-time
Pay: $10.00 - $15.00 per hour
Schedule:
• Monday to Friday
COVID-19 considerations:
All customers are required to wear a mask. Employees wear masks. Curbside services are available. Our team members recommend vaccines for pets every day and believe in the science of vaccination.
Ability to commute/relocate:
• Tampa, FL 33626: Reliably commute or planning to relocate before starting work (Preferred)
Education:
• High school or equivalent (Preferred)
Experience:
• Customer service: 2 years (Preferred)
Work Location:
• One location
Work Remotely:
• No
Work Location: One location