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View job Customer Service Repesentative - Bilingual Spanish
CIGNA | Tampa, FL | 10/19/2021
Location: Work at Home in Doral/Miami, FL area
As a Customer Service Representative at Cigna, you will help our 95+ million members make the most of their Cigna benefits. You'll set our customers at ease and work from your toolkit to help solve problems and provide solutions. Above all, you will make an impact in the lives of others, day in and day out.
Here's a little more about what you will do:
• Receives requests by mail, telephone, or in person regarding insurance claims/policies.
• Responds to inquiries from policy holders, providers and/or others for information and assistance.
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. May seek assistance with complex customer services issues.
What you should have:
• High School Diploma required
• 1+ years of Healthcare Customer Service experience within a Call Center environment required
• Bilingual Spanish (ability to read, write and speak fluently) required
• Intermediate proficiency in Microsoft Office Suite; high level ability to multitask and navigate within the computer
• Excellent interpersonal and communication skills
• Exceptional organizational and time-management focus
• Ability to work an 8 hour shift during Hours of Operation from 8:00am - 8:00pm Monday - Sunday, including Overtime
This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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October 20, 2021