Careers that Change Lives
The Medical Surgical Portfolio strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions.
A Day in the Life
As a NICU/PICU Clinical Specialist (NPCS), you will enhance the selling process by serving as the clinical expert on the application of Respiratory Interventions (RI) products in the NICU and PICU environments.  The NICU/PICU Clinical Specialist position will work within their assigned territory with a focus on developing Key Opinion Leaders, identifying key clinical and business decision makers, generating demand for product evaluations, driving key deals to closure, and supporting post-sales activities including implementation, education, in-servicing, ongoing support, and the development of robust reference accounts
The NICU/PICU Clinical Specialist is actively involved in the pre- and post-sale process to both identify and foster elements, processes, and champions that result in successful product adoption, conversion, or expansion of use.
Position Responsibilities:
• Lead NICU/PICU clinical development and sales activities for Puritan Bennett Ventilation and SonarMed technology within assigned territory and partner with regional teams to ensure both pre- and post-sale requirements are met
• Lead pre-sale clinical demonstrations and evaluations to showcase the clinical value of RI solutions. Coordinate and participate in evaluations along with aligned field sales team and customer to ensure they are conducted according to best practices. Engage key stakeholders with product value propositions, supporting literature, etc. appropriate to their specific care area.
• Lead post-sale activities including implementation, product education, in-servicing, and ongoing support to ensure robust adoption and utilization.
• Stimulate, support, and facilitate clinical champions in the development of institutional policies and processes that leverage RI products to improve patient care
• Demonstrate skills appropriate to successful advancement of complex sales, including:
• Strong analytical abilities and use of business tools such as Salesforce.com (SFDC) and Sales Analytics to develop a robust territory strategy and business plan
• Consistent effectiveness in both offensive and defensive competitive selling situations
• Expert-level clinical knowledge of acute care NICU/PICU ventilation, PB mechanical ventilation, and applications for critically ill neonates and children
• Act as a key resource for and collaborate with other internal partners (e.g., Clinical Directors, Sales Leaders, Marketing, Medical Affairs, R&D) on the following:
• Educate and update the organization quarterly on NICU/PICU trends and customer needs
• Identify and develop Key Opinion Leaders, reference accounts and/or potential development partners
• Develop and share best practices throughout the organization as a NICU/PICU Subject Matter Expert (SME)
• Stay up to date on the education needs of the NICU/PICU customer base related to product utilization and concepts of clinical application
• Effectively deliver customer education and implement process improvements as needed
• Provide expert input to facilitate the development of sales and marketing materials, customer presentations, education plans and evaluation plans that reflect the needs of the customer
• Identify subject areas, individuals, and opportunities for clinical research to further the body of evidence for our products in collaboration with Medical Affairs experts
• Evaluate potential NICU/PICU product additions or acquisitions, and contribute to the successful integration of new portfolio products as applicable
• Demonstrate behaviors consistent with clinical leaders, including:
• Create an environment conducive to personal development and feedback for self, peers and junior team members
• Model the essence of team spirit
• Identify and work though difficult and complex issues with customers without compromising relationships
• Assess productivity and discuss opportunities for improvement with key stakeholders to ensure results
• Assist Clinical Directors with specific zone-level initiatives or programs
• Educate, observe, and evaluate the NICU/PICU competency of Sales Representatives and Clinical Product Specialists in the field and facilitate appropriate development with managers where necessary
• Invest in self-development and education necessary to maintain status as a NICU/PICU SME
• Attend applicable trade shows, medical association meetings, and educational symposia to network with customers/clinicians
• Timely completion of all special project and administrative duties
Diversity & Inclusion
We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. To learn more about Inclusion & Diversity at Medtronic Click Here
Networks & ERGs
Medtronic has four Diversity Networks including a global Medtronic Women’s Network and U.S-based Networks representing Asian, African, and Hispanic/Latino descent employees. Between site-based and Network-affiliated ERGs, there are over 21,000 enrolled employees operating more than 200 ERG hubs in 65 countries.
Must Have: Minimum Requirements
• An Associate Degree with a minimum of 4+ years of experience as a Registered Respiratory Therapist (RRT credential)
• A Bachelor’s Degree with a minimum of 2 years of experience as a Registered Respiratory Therapist (RRT credential)
Travel required in assigned region, approximately 50-70%
Nice to Have
• 5+ years total critical care experience in an acute care hospital environment, with a minimum of 3 years’ experience in NICU or PICU
• 2+ years in team selling environment
• National Board for Respiratory Care (NBRC) Neonatal-Pediatric Specialist examination (NPS current or eligible preferred, prior NPS credential acceptable)
• Experience in education curriculum development and delivery
• Experience with health care industry, either clinical education or sales
• Sales experience or possession of strong selling traits is preferred
• Demonstrated ability to work effectively in a matrixed organization
• Track record of building successful strategic business partnerships
• Results oriented, self-motivated to achieve exceptional results and manage complex projects to completion
• Demonstrated resiliency and adaptability
• Strong verbal and written communication
• Exceptional client interaction skills
• Create and deliver presentations, education plans, and evaluation plans that reflect the needs of the customer
• Attention to detail and follow-through a must
• Entrepreneurial
• Proficient in Salesforce.com, Sales Analytics and MS Office (including Word, PowerPoint, and Excel)
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
Additional Information
• Posting Date: Oct 20, 2021
• Travel: Yes, < 75 % of the Time