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Customer Service Rep

Woman's Care USA

Location: Tampa, FL 33634
Type: Full-Time, Non-Remote
Posted on: October 20, 2021
This job is no longer available from the source.
Customer Service Rep
Woman's Care USA
Tampa, FL 33634
Full-time
Job details
Job Type
Full-time
Full Job Description Overview:
The goal of the Customer Service Representative is to handle and resolve incoming patient calls while providing excellent customer service.
Responsibilities:
Answers all incoming calls.
Handles patients questions and concerns in regards to billing, outstanding balances, set up patients on payments plans etc.
Handles all return mail and bad addresses
Document patients account accurately
Handles Web Portal emails daily
Maintain a positive rapport with internal and external clients at all times.
Perform other duties and functions as directed and/or requested
Qualifications:
QUALIFICATIONS:
High school diploma or equivalent
Excellent Customer Service skills
1 – 2 years of patient/insurance AR collections, patient customer service in a medical setting
PREFERRED QUALIFICATIONS:
Thorough knowledge of AR collection approach
Practice Management system experience
Previous experience with e-Clinical works preferred
Bi-lingual a plus