South Tampa YMCA - Member Experience Advisor
Tampa Metropolitan YMCA
30,720 reviews
Tampa, FL 33611
$11.56 - $16.00 an hour - Full-time
Tampa Metropolitan YMCA
30,720 reviews
Read what people are saying about working here.
Job details
Salary
$11.56 - $16.00 an hour
Job Type
Full-time
Number of hires for this role
1
Qualifications
• • Customer service: 2 years (Preferred)
Full Job Description *
Description
Working in a team-oriented, high volume, fast-paced, member-centric environment, the Member Experience Advisor, under the director of the Sr. Membership Director, is the first impression and sets the stage for an exceptional member and guest experience. While demonstrating a welcoming, genuine, hopeful, nurturing and determined approach, the Member Experience Advisor will greet all members and guests, and ensure proper check-in procedures are being followed, manage incoming calls from multiple phone lines, process program registrations, provide cause-driven tours to prospective members, and collaboratively work towards reaching team goals each month.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Program Quality and Growth
• Welcome Center Operations < Assists leadership with the welcome center operations to ensure membership engagement, acquisition, retention, and continuous improvement to include, but not limited to:
• Greets all members as they enter the facility and adheres to sign-in/out procedures for guests/visitors.
• Monitors youth in the facility.
• Build relationships with members; help members connect with one another and the YMCA
• Provide excellent service to members, guests, and program participants in the YMCA and on the phone.
• Provide information regarding center and association programs and services.
• Membership Enrollment < Supports membership enrollment including meeting/exceeding established goals. This includes:
• Conducting new, returning, and prospect cause-driven member tours and assisting in ensuring a seamless transition based on member-specific needs and interests.
• Regularly communicates with prospective members, by phone and in writing, to encourage and provide member trials, tours, and/or to join.
• Processes member/guest transactions to include, but not limited to: selling memberships, program registrations, membership cancellations, refunds, etc.
• Proactively identifies and resolves member issues and concerns; informs supervisor of unusual situations or unresolved issues.
• Promotes and adheres to all Tampa Y policies, safety protocols, and best practices.
Safety and Risk Management
• Ensures adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff:
• Greeting all guests as they enter the facility.
• Ensures safety and risk standards to enforce proper check-in procedures are followed for members and guests.
• Monitoring youth activity in the facility.
• Reporting any items that may provide a health or safety hazard to staff, members or guests to maintenance staff.
• Immediately report any suspicious behavior and violations of policy and procedures to your supervisor.
Job Type: Full-time
Pay: $11.56 - $16.00 per hour
Benefits:
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
Schedule:
• 8 hour shift
• Monday to Friday
• Weekend availability
Experience:
• Customer service: 2 years (Preferred)
Work Location:
• One location
Work Remotely:
• No
Work Location: One location