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Submission for the position: IT Service Desk Associate - (Job Number: 210002ZX)
https://tgh.taleo.net/careersection/jobdetail.ftl?job=210002ZX&lang=en
IT Service Desk Associate
Facility Profile
TGH is the area’s only level I trauma center and one of just two ABA-verified adult & pediatric burn centers in Florida. With five medical helicopters*, we transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to one of the busiest solid organ transplant centers in the country. TGH is a nationally designated comprehensive stroke center, and has a 32-bed Neuroscience Intensive Care Unit.  Other outstanding centers include cardiovascular, orthopedics, high-risk and normal obstetrics, urology, ENT, endocrinology, and the Children’s Medical Center, which features a nine-bed pediatric intensive care unit and pediatric kidney transplant services. As the region’s leading safety net hospital, Tampa General is committed to providing area residents with world-class and compassionate health care ranging from the simplest to the most complex medical services.
Tampa General Hospital was named the #1 hospital in Tampa Bay by U.S. News & World Report, 2020-2021, and recognized as one of America's Best Hospital's in five medical specialties: Cardiology & Heart Surgery, Diabetes & Endocrinology, Gastroenterology & GI Surgery, Nephrology, and Orthopedics. Tampa General Hospital has been designated a Magnet Hospital by the American Nurses Credentialing Center (ANCC), the highest recognition for nursing excellence, for the fourth consecutive time – an accomplishment that fewer than one percent of hospitals nationwide have earned. TGH is accredited by The Joint Commission and was awarded disease-specific certification in five medical specialties. TGH is also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). *Air transport provided by Metro Aviation, Inc.
Job Summary
The Service Desk Associate serves as the front-line for all technology related issues. Respond to telephone calls and emails for technical support; answer basic questions and resolves basic computer problems in an expedient manner; troubleshoot and resolve hardware and software related problems. Provision various access levels and assign users and computers to proper groups in Active Directory. Provide or coordinate basic training/instruction for customers on proper use of applications and hardware as necessary. Assist with creating knowledge base documents as necessary. Follow standard Service Desk procedures; logs all help desk interactions; effectively use help desk software; transfer unresolved call/ticket to appropriate team/s; provide quality and thorough documentation. Meets and maintain standard industry Service/Help Desk metrics.
High School diploma or GED required. 1 – 2 years of Call Center or Help Desk experience preferred. Associate degree in Computer Science, Information Systems or a related field is preferred. Preferred certification: CompTIA A , HDI Customer Service Representative
TGH Corporate Center (TGHCORPCTR)
606 w. Kennedy Blvd.
Tampa , 33606
TGH Corporate Center
606 w. Kennedy Blvd.
Information Technology
TGH - Hospital
Oct 19, 2021, 3:27:21 PM
Schedule: Full-time Location(s): Tampa