IT Change Implementation Analyst
Tampa, FL 33619, USA Req #36974
Tuesday, October 19, 2021
Do you have experience in Information Technology and want to work for a company that positively impacts the lives of the individuals it serves? As the IT Change Implementation Analyst, you will support the entire process of software deployment for clinical and billing solutions.
This job is remote and can be located anywhere in the US.
• Implementation and Deployment of Software Solutions
• Work with IT Business Partner to establish a relationship with local subject matter expert
• Evaluate local business process
• Work with users to adjust the business process to support the software solution; identify additional features needed to successfully support the users
• Configure vendor systems screens, rules, workflow, fields, and business-unit specific data values as required
• Work with users to define application areas that need to be configured; work with delivery team to address additional features/rules to be implemented
• Configure user accounts, permissions, and overall security
• Work with the local SME to identify and acquire devices to be used for deployment
• Support other areas of IT such as infrastructure and field support as needed
• Create and update technical training and supporting materials for deployed applications; conduct train-the-trainer sessions and direct user training
• Test training material and refine as required
• User Adoption and Support/Delivery Team Support/Quality Assurance
• Follow up with users immediately after deployment to facilitate adoption
• During the 45-day warranty window, monitor system usage to identify opportunities for additional training; provide proactive guidance to optimize system use; provide user support
• Troubleshoot identified issues with users and determine path for resolution; escalate issues to IT Business Partners as needed
• Identify and document enhancements for the backlog; prioritize backlog items
• Transition customers to standard support model after warranty period
• Work with service desk to develop a knowledge base of known issues or usability-related recommendations
• Participate in quality assurance testing of software releases with delivery team and users; create and execute test plans
• Report defects and provide feedback on usability based on experience working with the users
Qualifications:
• Bachelor’s degree in Business, Information Management, Computer Science, or related field of study
• 3 – 5 years of hands-on experience with implementation, customer support, training, or business process analysis and redesign
• Demonstrated skills in verbal and written communication, relationship building, problem-solving, planning, and organization
• Experience providing formal training on software or business processes
Why Join Us?
• Full compensation/benefits package for employees working over 30 hours/week
• 401(k) with company match
• Paid time off and holiday pay
• Enjoy complex work that makes a difference in the lives of those we serve
• Career development and advancement opportunities across a nationwide network
Come join our amazing team of committed, caring professionals. Apply Today!
The MENTOR Network is becoming Sevita. Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We’ve made this our mission for more than 50 years. With Corporate operations located in the Boston Seaport, Lawrence, Massachusetts and Edina, Minnesota, today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve.
Equal Opportunity Employer, including disability/vets
Other details
• Job Family IT
• Job Function Professional
• Pay Type Salary
• DBA The MENTOR Network
Apply Now
• Tampa, FL 33619, USA
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