Production Analyst
• High School Diploma
• Excellent Communication Skills
• Average Computer Skills
• Preferable Call Center/Customer Service Experience
• Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states
• Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients
• Provide online support, troubleshooting and handle escalations
• Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution
Domain Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Mortgage Loan servicing
NA
Desired
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.