Production Analyst
• High School Diploma
• Excellent Communication Skills
• Average Computer Skills
• Preferable Call Center/Customer Service Experience
• Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states
• Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients
• Provide online support, troubleshooting and handle escalations
• Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Oct 18 2021
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.