Here at Mainsail Headquarters, we are hiring for a Reservations Sales Agent! We’re looking for enthusiastic, fun, and energetic individuals who take the work seriously, but not themselves. Our culture reflects an entrepreneurial spirit. The Reservations Sales Agent will service and educate our guests on all aspects of Mainsail Lodging & Development properties via telephone, email, and other forms of guest communication.
Status: Non- Exempt -- $13-$15/ hour + Benefits
The Reservation Call Center is open 7 days a week, here at the Corporate Office in Tampa.
Agents need to be flexible on a 5 day work week (FT 40 hours)
Reservation Department Hours
Mon- Fri               8:00 am – 7:00 pm
Sat & Sun             9:00 am – 5:30 pm
Benefits offered-
Full-Time Associate Benefits:
Medical, Dental & Vision  ·  HSA & Flexible Spending Account Options  ·  Basic Life & Disability Plan Options  ·  401(k) Retirement Plan  ·  Paid Time Off  ·  Holiday Pay  ·  Career Training & Development Opportunities  ·  Tuition Reimbursement  ·  Bereavement Leave  ·  Employee Assistance Program (EAP)  ·  Jury Duty (may vary by state)  ·  Employee Discounts  ·  Employee Referral Bonus  ·
Part-time associates receive all the above benefits with the exception of Medical Insurance & Holiday Pay. These part-time voluntary benefits are 100% employee paid.
Essential Functions
• Meet or exceed expected performance standards. Including quality assurance measured goals, through Navis CRM.
• Provide excellent customer care while exceeding the expectations
• Determine the guest’s needs and provide detailed hotel and vacation rental benefits and features on all call types. Booking the highest revenue possible while meeting the needs of our guests as well as the goals of the company.
• Familiarity with Hotel/Condo & Vacation Rental Owner Rental Programs
• Identify and resolve customer service issues.  This requires using all resources provided as well as communicating with internal staff to insure that all guest issues are resolved or directed to the appropriate resource.
• Participate in ongoing training and stay abreast of updates related to various programs and processes, organizing and keeping all resources available for efficient reference.
• Proficiency in various reservations/computer systems is required.
• Must be able to represent Mainsail in a highly professional manner.
• Utilize solid judgment, product knowledge, technical knowledge, problem-solving, and customer service skills to ensure that service/fulfillment of contractual requirements is achieved and maintained.
• Display excellent communication skills and the ability to meet sales and business objectives.
• Align with Sales to provide supporting service.
• Collaborate with internal customers (Sales, Front Desk, etc.).
• Drive owner usage/interest to owner website.
• Resort destination familiarity/knowledge.
• Fully cooperate with all monitoring and coaching activities to improve personal skills and performance
Qualifications
• High School graduate
• Minimum experience: • 6 months previous hotel/reservations experience
• MARSHA, Opera, LightSpeed & Escpaia PMS experience preferred
• Excellent working knowledge of excel software
• The essential knowledge, skills, equipment used, and abilities needed: • Excellent customer service skills
• Good organizational and communication skills
• Knowledge and use of Microsoft Office applications
• Excellent phone and email etiquette
• Multi-tasking, being able to keep up in a fast-paced, ever-changing environment.
Relationships with Others
Internal:
• Constant communication with Reservation Manager, Revenue Management, Sales and Catering staff, Front Desk staff, Hotel & Vacation Rental Property Managers.  Regular communication with Maintenance and Housekeeping.
External:
• Constant communication with guests and clients.
Demands and Environment of Job
Physical demands of job:
• Sitting — constantly
• Walking, standing, reaching — frequently
• Lifting, pushing, pulling — up to 20 pounds — occasionally
• Bending, kneeling, stooping — occasionally
Mental demands of job:
• Constant verbal and written communication
• Multi-tasking
• Ability to work under pressures of time
• Ability to problem-solve, creative resolutions
Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.
Student (High School) Employment Type: Full-Time