Universal Service Representative I
USF Federal Credit Union
Temple Terrace, FL 33617
Full-time
Job details
Job Type
Full-time
Full Job Description When joining USF Federal Credit Union, you can expect to work for a company that:
• Strives to be the most influential partner in our Members’ financial journey.
• Has been recognized with awards such as the “Sterling Governor’s Award for Excellence” and League of Southern Credit Unions & Affiliates “Credit Union of the Year”.
• Has a culture of engagement, growth, process improvement and community volunteerism.
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What’s in it for you: *
• Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts
• 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.
• Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).
• 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance
• Employee Assistance Program
• Undergraduate and Graduate Tuition Reimbursement
• In-depth New Employee Orientation showcasing Credit Union Values and Vision
• A Think Big culture dedicated to performance excellence and continual growth
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Position Summary*
The Universal Service Representative I (USR I) understands the features and benefits of credit union products and services. Provides member with professional services while conducting transactions on member accounts accurately. Performs a broad variety of member service functions such as opening new share and share draft accounts, IRA's, opening, maintaining, and redeeming CD’s. Performs power of attorney and trust transactions, and beneficiary claims. USR I is accountable for the accuracy and completeness of all member transactions and is recorded and entered accurately within all internal systems. Troubleshoots ATM, credit and debit card products. Processes both fraud and disputed transactions. Interprets credit reports to qualify potential members and cross-sell products and services. Accurately processes wire transfer requests. Apply the proper telephone etiquette to satisfy various member situations. Follow appropriate call/work flow to meet quality expectations on all member interactions.
Essential Functions Include:
• Receives and processes member financial transactions, including deposits, withdrawals and loan payments; provides money orders, travelers checks, and cash advances. Processes coin machine transactions, ATM and mail transactions.
• Assists members and potential members with credit union products and services. Resolves issues that are within their authority; refers issues that are beyond their authority to their manager. Provides exceptional service for members and provides team support in meeting service standards.
• Proficient in assessing member needs and developing trust to determine opportunity to cross-sell applicable USF FCU products and services.
• May conducts loan interviews and forward loan applications for decision and funding.
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Reports to: *
Assistant Branch Manager
Manages
This role does not have supervisory responsibilities
Required Competencies:
Excellent Interpersonal Skills, Analytical and Organizational Skills, Collaboration, Passion, Innovation
Required Education and Experience:
• High School Diploma or G.E.D.
• At least 2-years of experience in a financial institution
• Lending and Member Service Experience preferred.
• Familiarity with Symitar, Evolve and Opening Act a plus
Additional Skills
• Proficient in Microsoft Office
• Excellent verbal and written communication skills
• Ability to maintain composure and display empathy with people under adverse or stressful conditions.
• Must be a Notary or be willing to become one upon employment.
• Must be willing to work Saturdays on a rotating basis (at various branches in the Tampa market).
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
Work Environment:
This job operates in an office setting and routinely uses standard office equipment. This position does include some remote work.
Physical Requirements:
Sitting frequently, walking occasionally, use of hands frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects.
Position Type/Expected Hours of Work:
Full-Time/40 hours per week
Classification
Non-Exempt
Other Duties
Please note this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities and activities may change at any time with or without notice.
About Us:
For 60 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members’ lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority! We have grown to over 60,000 members and $800+ million in assets, robust online and mobile banking, 6 branch locations and thousands of shared branches and fee-free ATMs nationwide.
Our vision is to be the most influential partner in each member’s financial journey.
Our mission is to deliver financial solutions to improve members’ lives.
Job Type: Full-time
Work Location: Multiple Locations