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Claims Service Representative

Safepoint MGA, LLC

Location: Temple Terrace, FL 33637
Type: Full-Time, Non-Remote
Posted on: October 16, 2021
This job is no longer available from the source.
Claims Service Representative
Safepoint MGA, LLC
Temple Terrace, FL 33637
Full-time
Job details
Job Type
Full-time
Full Job Description Safepoint Insurance is an admitted Property and Casualty Insurance carrier. We are based in Temple Terrace, FL. Our Claims Department is growing and we are looking for self-motivated professionals ready to support our Claims Department.
Job Location : Office in Temple Terrace
The Claims Service Representative provides prompt, effective and courteous handling of all inquiries to policy holders and claimants with special emphasis on complying with appropriate guidelines. Complete assigned administrative tasks related to the claims process function.
Duties and responsibilities
• Direct customer and vendor inquiry calls.
• Monitor Phone Queue for proper coverage and escalate calls when needed
• Obtain police and fire reports and other reports subject to public information requests.
• Responsible for dispatching examiner assignment to IA or expert.
• Responsible for organizing, scanning and dispatch of incoming and outgoing correspondence such as mail, fax, and emails.
• Responsible for claims projects as assigned.
• Maintain accurate and complete files, updating the claims system daily.
• Print, verify, and mail checks and letters daily
• Monitor claims inbox for Incoming e-mails, and distribute and file as appropriate
• Monitor new incoming claims and assign them to appropriate desk or field adjuster
• Pay invoices and update spreadsheets and claims system
• Other tasks and projects as may be assigned
Essential Functions
• Use telephone and computer systems to communicate with and service customers
• Use computer system to update claim files daily
• Ability to take and direct at least 30 – 50 phone calls per day
• Ability to print and physically mail correspondence
• Ability to work independently in a fast-paced office environment; meet deadlines and manage changing priorities effectively.
Qualifications
• College degree or related experience.
• 2 years of customer service experience analyzing and solving customer problems.
• Proficiency with Microsoft Office products required.
• Ability to use systems such as Policy Port, CMS, Unisoft.
• Excellent communication skills and ability to interact on a professional level with internal and external personnel and partners.
Compensation and Benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:
• Market Competitive Wages commensurate with experience
• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
• Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability Insurance
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• Company paid AAA Membership
• Company paid Identity Theft Protection
• Other Ancillary Insurance Benefit Programs
• And more…
Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.
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Job Type: Full-time
Work Location: Multiple Locations