Requisition No: 479022
Agency: Department of Health
Working Title: OPS - DISTRIBUTED COMPUTER SYSTEMS SPECI - 64810079
Position Number: 64810079
Salary:  $22.00 Per Hour
Posting Closing Date: 11/01/2021
FLORIDA DEPARTMENT OF HEALTH - OPEN COMPETITIVE
Bureau of Public Health Laboratories
Tampa Laboratory
Salary $22.00 Per Hour
This is an OPS (Other Personnel Services) position
This is a temporary position and the candidate will be scheduled to  work 30-40 hours per week
Your Specific Responsibilities:
This position is technical work installing, implementing, maintaining, and supporting multiple distributed computer systems for use by end-users including the hardware, software, and communications components of distributed systems.  This position is a member of the desktop support team within the Information Technology Department and is expected to be a team player supporting other staff members.  It may travel to remote sites to remedy problems with computer and/or network equipment or software. This position may require adjusting work hours on short notice to allow time after hours for upgrades to computer and/or network equipment or to repair such systems due hardware or software failures.   This position does fulfill a role in the disaster recovery plan and could require unusual work conditions and alternate work times in an emergency or disaster situation.  This position will participate in an On call rotation and will be subject to call during all other times.  This position will also participate in the Help Desk On Call Person of the Day.
Serves as a primary or secondary Helpdesk support technician on a rotational basis.  Answers helpdesk calls, determines nature of the problem, and enters work order or trouble ticket into the IT Helpdesk database system.  Assists users with basic software application support with all applications.  Assists users as an organizational unit account manager with routine network access problems including account lockouts and password changes. Prioritizes calls according to the severity and extent of the problem and refers computer system problems and failures to appropriate technician or support staff.
Consults with users and assists the Distributed Computer Systems Consultant (DCSC), Distributed Computer Systems Specialist (DCSS) and/or the Data Systems Manager (DSA) in conducting information assessments to define user and systems requirements. Assists the DCSS, DCSC, and/or DSA in the design and configuration of the distributed computer systems environment with hardware, software, and communications components to solve operating problems for the LAN. Assists the DCSS, DCSC, and/or DSA to establish methods and procedures for use of the distributed computer systems which will include the hardware, software, communications and user training. Analyzes and resolves hardware, software, and communications problems using diagnostic software and/or technical trouble shooting processes.
Assists with the installation and implementation of distributed computer systems hardware, software, and communications components including enhancements and upgrades.
Assists the DCSS, DCSC and/or DSM to test new programs. Conducts on-going support to identify methods/techniques for improving the use of existing hardware, software, and to improve written documentation. Assists the DCSC and/or DSM in the development and coordination of a distributed infrastructure (both short and long term) for the LAN.
Serves as liaison with vendors in solving routine problems with the information technology related equipment Coordinates the repair or installation of equipment.  Will also work with hardware and software technical support representatives to resolve any hardware or software related issues.
Will maintain an inventory of the networks' distributed processing hardware, and software; including serial numbers, property numbers, location, machine name, version(s) of operating systems, versions of software, type of training and to whom provided.
Will train users on the use of various computer application and peripherals.
Travel when needed or required to assist with computer related issues.
Performs related work as required.
Required Knowledge, Skills, and Abilities:
Knowledge of distributed processing operations, procedures, and equipment.
Knowledge of problem-solving techniques.
Knowledge of computers and software.
Ability to process information logically and solve problems.
Ability to identify and define user task needs.
Ability to communicate effectively.
Ability to plan, organize and coordinate work assignments.
Ability to work independently.
Qualifications:
Minimum:
• 1 year experience
• Associated Degree or combination
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
Department of Health
Bureau of Public Health Laboratories
Tampa Laboratory
3602 Spectrum Blvd
Tampa, Florida 33612
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
(For more information, please click www.myfrs.com );
• Flexible Spending Accounts;
• Tuition waivers;
• And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.