Market Research Manager
Pitney Bowes
3,044 reviews
5310 Cypress Center Dr, Tampa, FL 33609
Remote
Pitney Bowes
3,044 reviews
Read what people are saying about working here.
At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.
Job Description:
Pitney Bowes is seeking a Market Research Manager focusing on Client Experience to be located in our Stamford, CT Headquarters or can be remote from the US East Coast. This individual will report to the Director of Client Experience Intelligence team, which is part of the greater Market Intelligence and Client Analytics division. This is a highly visible position, with opportunity for growth within a company poised for future success. This role will lead the customer satisfaction research program for several Business Units and develop high-impact insight-based recommendations. The ideal candidate should be data savvy with thorough knowledge of quantitative research skills and market research experience such as client satisfaction research, product research, service experience and transactional research, etc.
The Market Research Manager needs to demonstrate solid judgment while consulting with clients on research options, data driven insights, and recommended solutions to improve client experience and business processes.
Qualifications & Skill requirements:
• 5-10 years of experience in client satisfaction or related research including survey design, survey programming, data analysis, reporting and presentation of findings
• Excellent problem-solving skills with the ability to prioritize multiple projects and tasks
• Ability to translate data into compelling stories with action plans appropriate for a variety of internal stakeholders
• Data and technically savvy with prior experience with automated reporting tools or with data visualization tools (e.g. Power BI) a plus
• Knowledge of statistical concepts and advanced analytics to identify the right approach to analyze research data
• Experience with Confirmit, Qualtrics, Excel, SAS, R, SPSS or other statistical platforms
• Excellent communication skills with the ability to explain technical results to senior management and other business users
• Bachelor’s Degree required – MBA/ MA desired
Responsibilities include:
• Manage end-to-end client satisfaction research projects including project intake, survey development, survey programing, data collection, data analyses, develop and present results via PowerPoint presentations
• Must be able to develop compelling and concise results presentations with relevant data, insights, and be able to interpret trends or patterns of complex data sets
• Develop data-driven, actionable insights from structured and unstructured data to help business partners improve client experience and seize growth opportunities
• Build and deliver executive level presentations, complete with infographics, data insights, and recommendations to mitigate negative impact or improve client experience
• Participate in optimization practices including A/B and multivariate testing to continually improve survey processes
We will:
• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally ( pbprojectliving.com)
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.