Member Solutions Representative
Suncoast Credit Union
169 reviews
Tampa, FL 33610
Full-time
Suncoast Credit Union
169 reviews
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Job details
Job Type
Full-time
Full Job Description Communicates with members with past due accounts by telephone or written communication. Determines reasons for loan delinquency. Following Credit Union policy, offers suggestions or recommendations to restore loan to a current status, minimize Credit Union losses, and increase net recoveries.
• Communicates with members with past due accounts by telephone or written communication. Performs basic financial analysis and determines reasons for loan delinquency.
• Following Credit Union policy, offers suggestions or recommendations to restore loan to a current status. Recommendations may include payment extensions, due date changes, referral to Member Solutions Department or outside consumer credit counseling, repossession, or redemption.
• Notes all activity as a result of each call on assigned accounts in Member Solutions software. Ensures all account information is correct. Makes corrections or refers account to appropriate department for further research. Completes assigned number of collection calls per day.
• Uses various credit reporting and skip tracing services and/or software to obtain information to help in the recovery of the unit and/or funds.
• Performs rights of offset on depository accounts and applies funds to delinquent and/or charged-off loans. Posts payments to members’ accounts and General Ledger.
• Attends job-specific training classes as requested by manager. Completes annual BSA/AML compliance training and understands employee’s role in maintaining an effective BSA/AML compliance program, and completes FACT Act Red Flag training.
Minimum Education, Experience and Skill Requirements
• High school diploma or equivalent.
• 1 or more years of previous experience in consumer collections.
• Basic accounting skills in order to post payments to members’ accounts and the General Ledger.
• Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized. Able to resolve routine problems and situations.
• Basic knowledge and understanding of Credit Union products, services, policies, and procedures pertinent to the job.
• Basic knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
• Basic knowledge and understanding of all Credit Union computer systems and software applications required to perform job duties.
• Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with members, staff, vendors, and government regulators. Able to communicate information that requires some explanation or interpretation.
• Work is closely supervised.