Software Services Mgr Sr
PNC Financial Services Group
6,795 reviews
Tampa, FL 33602
PNC Financial Services Group
6,795 reviews
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Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Services Mgr Sr within PNC's Retail Technology Digital Run organization, you will be based in Tampa FL
In this role, you will be responsible for the technology and applications portfolio that support our mission critical Digital self service channels. You will lead your organization, in collaboration with your partners, through the transformation of the Retail application portfolio leveraging modern technologies (micro services, containers, etc.) while integrating Site Reliability Engineering / Build to Manage principles in our operation.
Job Description
• Manages multiple projects and/or application support functions for a major business segment.
• Oversees the support and implementation of multiple, complex, organization-wide systems.
• Allocates and ensures resource arrangements during the application & production life cycle.
• Maintains relationships with business partners and vendors to ensure the implementation quality of application systems.
• Provides solutions or recommendations on complicated technology issues for application resiliency and enhancements.
. Actively contributes to action plans developed to achieve Operational objective of building & maintaining a highly sustainable and resilient portfolio of applications.
. Empowers team managers to lead & develop the best.
Job Description
Manages multiple development projects, development groups and/or application support functions for a major business segment.
Oversees the development and implementation of multiple, complex, organization-wide systems .
Allocates and ensures resource arrangements during the application development life cycle .
Maintains relationships with clients to ensure the implementation quality of application systems .
Provides solutions or recommendations on complicated technology issues for application development and implementation .
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Competencies
Application Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.
Application Development Tools – Knowledge of and ability to utilize a variety of specific tools and toolkits for the development and support of applications.
IT Environment – Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.
Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
Bachelors
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC .
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.