Submission for the position: Customer Service or Sales - Bilingual Spanish - (Job Number: 180866)
https://progressive.taleo.net/careersection/jobdetail.ftl?job=180866&lang=en
Customer Service or Sales - Bilingual Spanish
Join one of FORTUNE’s 100 Best Companies to Work For®!
If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training. Preferred candidates will live within the state of Florida.
Job opportunities
• Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
• Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
• Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
Job opportunities
• Bilingual Inbound Sales Reps offer new customers the best products for their needs – no cold calling!
• Bilingual Customer Service Reps support existing customers managing their policies
• Bilingual Claims Reps care for customers who’ve been in an accident
Must-have qualifications
• Two years of post-secondary education or higher
• Instead of the above, two years of relevant work experience
• Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
• Fluent in Spanish and English (speak and read)
Work from home office requirements
• Designated workspace free from noise and other distractions
• Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• All Progressive hardware you receive needs to be connected to a surge protector
• High-speed internet access is at your expense unless otherwise required by law
Training: starts in January 2022
Schedule: Most schedules will include a weekend day and evening hours
Compensation
• $16.50-18.50/hourly, depending on experience
• Gainshare bonus up to 16% of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours
• Performance-based rewards
• Additional incentive if you have a Property & Casualty license
• Additional $0.25/hour if you are fluent in English and Spanish and hired into a bilingual role
Benefits
• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
Equal Opportunity Employer
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Contact Center
United States-Florida-Riverview
Schedule: Full-time Location(s): United States-Florida-Riverview