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Description
About Paradigm
Paradigm is an accountable care management organization focused on improving the lives of people with complex and catastrophic injuries and diagnoses. We have been a pioneer in value-based care since 1991, offering deep clinical expertise, high-value specialty networks, behavioral health support, payment integrity solutions, and robust data analytics to generate the very best outcomes for patients, payers, and providers.
Paradigm is headquartered in Walnut Creek, California, with offices across the U.S. For more information, please visit www.paradigmcorp.com.
Experience with Agile methodology, writing user stories, managing scrum calls, prioritizing backlog and other duties as assigned.
The BA role will create user requirements (stories/PBIs) to improve procedures or automate processing or to improve existing computer systems. The position holds accountability for leading and facilitating requirements elicitation sessions among business and technical users, writing business and technical requirements (stories/PBIs) and specifications, providing functional/conceptual/logical design documents, building applicable business case models, preparing and/or implementing UAT scenarios and facilitating UAT testing.
Working with the Project Manager(s) to follow project plans, convey accurate project status, and identify issues and risks. May prepare time estimates for completing projects. May be assigned to coordinate projects from development through implementation, working with their organization’s IT workers, as well as clients, vendors, and consultants.
Prepares application’s workflow charts and diagrams to specify in detail operations to be performed by computer programs and operations to be performed by personnel in system. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Systems Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues.
Requirements
Duties and Responsibilities
• Determining and documenting customer business requirements through formal Business Analysis processes. This task involves planning, designing, and developing efficient business, and operations systems in support of core organizational functions and business processes. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.
• Business requirements comprehensively documented within functional and technical specifications by writing detailed description of user needs, program functions, and steps required to develop or modify computer program. Analyze and reviews existing computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system. Studies existing information processing systems to evaluate effectiveness and develops new systems to improve production or workflow as required.
• Help evaluate the impact of corporate initiatives, goals, and vision upon existing application modules; recommends ways to improve or best utilize corporate information to support actualization of corporate objectives based from understanding of current business process.
• Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports.
• Provide functional/conceptual/logical design documents/data models, building applicable business case models, preparing and/or implementing UAT scenarios and facilitate UAT testing as documentation of program development.
• Ensures continuous user involvement in the analysis, development, and implementation process of new applications, enhancements, fixes through organization of cross-functional meetings and working with the Project Manager to follow project plans, convey accurate project status, and identify issues and risks. Acquires end user sign off of scope requirements. Files documented results of analysis with project documentation.
• Support the operations of the Client Support department's systems, including implementation, troubleshooting, maintenance, and support of existing applications. Assists developers to prepare complex datasets or reports which require advanced query or complex business process.
• Create and maintain documentation on the system/applications used by the department. Provide inputs in development of conversion and software implementation project plans on assigned projects. Works with developer to coordinate completion of systems change control requests and schedules for movement of application across regions (Development to Acceptance to Production). Obtains (or works with PM as assigned) approvals of project documentation and implementation plan. Files with project documentation.
• Coordinate projects from development through implementation, working with their organization’s IT workers, as well as clients, vendors, and consultants.
• Assist managers by providing solutions input in response to the operational and strategic needs of the Client Support department. May research, investigate and make recommendations on new solutions or replacement systems/applications.
• Directs or assists in the development of new or revised training materials, and training schedule. Assures all affected functional areas are included and informed. Trains or assists in the training of ITS and user personnel in the conversion, implementation or providing overview of the developed or purchased software.
• May assist the software developers in resolution of work problems related to flow charts, project specifications, or programming. May provide assistance to UI development where rules, formatting and display properties can be set in the design time using existing development tool.
• Work with the DBA to provide business analysis on troubleshooting of data-related production issues, test and deploy approved solution in accordance with existing release management process.
• May work with end users and other ITS personnel to evaluate packaged software. May represent Paradigm at vendor focus or user group meetings. May serve as contact point for technical issues between vendor and Paradigm or with business users within the company.
• Develops and delivers communications and awareness plan and activities to support the promotion and use of supported applications. Manages and executes deployment/support plan and activities.
• Creates and delivers curriculum and materials necessary to train the business leads, help desk resources and application users that will use and support the application.
• When applicable, manages and responds to user requests for administration and feature specific items related to the supported application.
• Responsible for complying with Paradigm IT security requirement and policies.
• Responsible for safeguarding Paradigm or Paradigm related IT passwords.
• Responsible for notifying Paradigm of any IT security incidents per policy 16.0 Information Security Incident Management.
Qualifications:
• Education - College degree, preferably a B.S. in Engineering, Computer Science or a degree with Clinical focus from an accredited college or university or equivalent experience in programming in a distributed computing environment or clinical/healthcare experience.
• Experience - Six (6) or more years of work experience in business or systems analysis within IT development field with three (3) of those years in the healthcare industry; OR any combination of academic education, professional training, or work experience which demonstrates the ability to perform the duties of the position. 3-5 years in the IT industry facilitating business and functional requirements of large, complex projects across multiple business units. Expert with all aspects of Microsoft Office products. Gained experience with Microsoft InfoPath design development.
• Required non-technical proficiencies and knowledge - Critical skills include excellent interviewing, facilitation, organization, project management, analytical and problem solving, mentoring and strong verbal communications and documentation writing abilities; Strong customer service skills and prior experience supporting internal customers; Good presentation skills and the ability to provide end-user training when needed; Ability to make judgments, decisions and suggestions for procedural improvements; Ability to handle fast-paced work flow and multi-task; Flexible to meet changing needs and multiple tasks; Excellent follow-through skills with strong attention to detail; Strong ability to develop, understand and translate detailed requirements documentation from business client requirements; Adaptive and open to frequent changes in work environment and prioritization; Able to manage multiple competing deadlines; Efficiently able to work independently and as part of a team.
• Required technical proficiencies/knowledge - Familiar with advanced IT concepts, IT policies, LAN connectivity and LAN security. Familiar with web technologies, PC hardware platforms, and MS Operating Systems. Knowledgeable designer of Intranet and/or web-based systems. Knowledgeable user of MS project and intranet concepts. Strong experience with client/server databases and reporting tools; Enhanced knowledge of database structure and design; Thorough understanding of Software Development Life Cycle and change management; Expert with all aspects of Microsoft Office and other Microsoft products. Ability to understand and convert business requirements into technical specifications; Strong interfaces; Strong knowledge of Internet formats and languages; Enhanced knowledge of software quality assurance methodology and practice; understanding of systems and applications with the ability to learn managed healthcare systems, business analysis and problem solving.
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