Collections Representative
Aston Carter
92 reviews
Tampa, FL 33601
$20 an hour - Contract
Aston Carter
92 reviews
Read what people are saying about working here.
Job details
Salary
$20 an hour
Job Type
Contract
Full Job Description Equivalent Experience
REMOTE ROLE
Description:
Understanding member's needs and delivering intelligent personalized solutions and education that will improve their overall financial security.
Payment arrangements may be negotiated to minimize loss to the organization.
In addition, this role protects the financial interests of the company by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards; follows the Fair Debt Collection Protection Act (FDCPA) and all local, state and federal laws pertaining to loan verification and collection.
1. Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary.
2. Serves as a resource to less experienced team members.
3. Contacts members in all stages of delinquency and across all company product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls.
4. Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security. Negotiates mutually satisfactory payment arrangements.
5. Actively uses and educates members on the debt analyzer and money manager tools on usaa.com.
6. Completes required account verification, account maintenance, and documents all contact and collection attempts.
7. Utilizes extensive skip tracing tactics such, Lexis/Nexis, Accurint and ordering door-knocks to locate members' addresses and phone numbers.
8. Follows the Fair Credit Reporting Act (FCRA) and all other applicable local, state and national laws and regulation surrounding the collection industry.
Skills:
collection, credit card collections, debt collection, delinquent accounts, skip tracing, call center
Top Skills Details:
collection,credit card collections,debt collection,delinquent accounts,skip tracing,call center
Additional Skills & Qualifications:
2+ more years of collection experience and inbound call center experience, 1+ year of customer service
Computer and Typing, Microsoft Outlook, Excel and Word
Eligibility requirements apply to some benefits and may
depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Done
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.