SERVICE ADMINISTRATOR
ACF, Inc
Tampa, FL
Full-time
Job details
Job Type
Full-time
Full Job Description
Job Summary
Responsible for managing the administrative functions of the generator service department
Essential Job Functions
- Request, receive and apply purchase orders (PO)
- Work order processing and data management of specific accounts
- Invoice processing
- Manage the warranty aging report
- File and reconcile warranties with Generac
- Print previews, filing and logging of all completed warranty claims - daily
- Input and close warranty claims on web portal - daily
- Batch tech hours and mileage into business information system
- Reconcile Service Productivity Report
- Send credit information/payment terms to customers and track
- Coordinate with Service Sales Consultant to enter preventative maintenance (PM) agreements into FieldServio
- Electronic data maintenance and management
- Typing and logging of all service quotations - as needed
Additional Job Functions
- Clerical duties (field all generator service calls, filing, records management, correspondence, etc.)
- May be required to respond to service calls after-hours in the absence of the Service Manager
- Additional duties as assigned
Experience and Skills
Required Knowledge, Skills and Abilities (including physical and work environment)
- Working knowledge of basic accounting principles relating to invoices
- Working knowledge of Microsoft Office applications such as Excel, Word, Outlook and Internet Explorer as well as the ability to learn the Company’s FieldServio business information system
- Skilled in the areas of interpersonal communication, organization, accuracy, and professional verbal and written communication, and detailed oriented
- Must be able to maintain and protect the confidentiality of all Company proprietary information and trade secrets
- Ability to work independently on assigned tasks as well as accept direction from Management
- Ability to apply teamwork principles when working with Company personnel
- Work environment requires exposure to computer screen, typing/mouse usage, climbing, and extended periods of sedentary work.
- Ability to lift materials up to 10 pounds
Minimum Job Qualifications (education, work experience, licenses/certifications)
- Associate’s degree or equivalent technical school, or 2- 3 years of accounting work experience, or any equivalent combination of education and experience