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HR Assistant

Disys

Location: Tampa, Florida
Type: Full-Time, Temporary (unspecified), Temporary (long-term), Non-Remote
Posted on: October 16, 2021
This job is no longer available from the source.
HR Assistant
DISYS
346 reviews
Tampa, FL
$22 - $23 an hour - Full-time, Contract
DISYS
346 reviews
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Job details
Salary
$22 - $23 an hour
Job Type
Full-time
Contract
Qualifications
• • High school or equivalent (Preferred)
• Leadership: 4 years (Preferred)
• US work authorization (Preferred)
Full Job Description Job Title: Human Resources Assistant
Duration: 11 months
Location: Tampa, FL
Responsibilities:
• The team manages employee, manager, and HR inquiries related to Payroll, Disability Management and HR Systems Support via phone and email.
• During each interaction, the specialist is required to effectively control the call while referencing a knowledge database and creating appropriate case documentation to outline the purpose of the inquiry, information provided/action taken during the call and any required steps necessary for resolution or further research upon case escalation.
• The team is also responsible to create cases related to incoming US mail for NAM HRSS and to triage incoming emails.
Key Responsibilities:
• Consistently provide exemplary and efficient service to employees, managers and HR partners via phone and email interactions Proactively seek ways to serve customers/partners beyond initial requests to ensure all possible current and future needs are met Demonstrate sound judgment and initiative to immediately address and/or escalate requests Proactively promote self-service tools to educate customers/partners on how to efficiently utilize tools Actively engage in process improvement efforts to increase efficiency and customer satisfaction Monitor and manage centralized mailboxes to ensure SLA’s are met Participate in projects.
Contract length: 11 months
Job Types: Full-time, Contract
Pay: $22.00 - $23.00 per hour
Schedule:
• 8 hour shift
Education:
• High school or equivalent (Preferred)
Experience:
• Leadership: 4 years (Preferred)