Global Financial Firm located in Tampa,FL has an immediate contract opportunity for an experienced Production Support/Maintenance Specialist
"This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted.”
You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work
****Video/ f2f interviews are required prior to all offers.
Expected to be in office part time before end of the year
Client has 12,000 offices in 140 countries around the globe. We have been around for nearly two centuries and over that time, have cultivated the world’s largest financial services network. Today, Client is built on the experience of 300,000 employees. Client is deeply embedded in the financial services sector and is represented in nearly every asset-class. Client's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Client Global Wealth Management and Client Private Bank are all leaders in their respective fields, contributing significantly to Client's performance.
Background:
We are seeking 1 Application support resources. The candidate must have strong motivation to drive, lead and be successful in their endeavors, excellent teamwork and team building skills will be a key factors to the success of the team.
The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and technical users at all levels. Must have a strong IT background in Unix, Java, useful to have Service Now and Autosys. The team supports a number of critical initiatives and multiple filings, such as CCAR Reporting, BASEL Reporting.
Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis. Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.
Key Responsibilities:
• Provide in-depth expertise and troubleshooting on specific platforms or applications.
• Representation of Client issues on triage meetings
• Analysis and follow-up of systemic, data or long-running issues and analysis of log/data and coordination with other support teams
• Liaison and manage relationships with other teams/stakeholders and vendors
• Capacity and availability tracking, reporting, planning and implementation
• Disaster recovery planning, test co-ordination and recovery execution, this will involve liaising with NAS, DBA’s, System Administrators, Users and other technical support teams to ensure our procedures and processes run accordingly.
• Ensure the Production Support documentation is kept up to date.
• Define additional monitoring or other alerts in order to notify of problems, incidents, or SLA breaches
• Create and update support documentation (e.g., run book, adhoc process document, knowledge database)
• Analyze and co-ordinate resolutions with vendors (Oracle, SA, Middleware, etc.)
• System and application performance analysis, constantly optimize, co-ordination and remediation
• Work with the application support teams and Communicate issues and status updates with all stakeholders effectively.
• Provide technical oversight across systems and applications; leverage skills across team and department.
• Provide ideas and conduct efficiency and effectiveness improvements in support processes.
• Perform Incident and Problem management reviews, including prioritization, cause analysis and escalation to appropriate groups.
• Analyzing and responding to end users technical issues
• Demonstrate drive and initiative; be goal-oriented, dedicated and self-sufficient.
• Perform root cause analysis (RCAs) and event correlation for all tickets, identifying preventive measures, making recommendations to fix root causes
• Be able to work well under pressure, multi-task, adapt quickly to changing priorities and maintain focus on key tasks during busy periods.
• Perform detailed failure analysis reports for all processing level failures and recommend solutions to prevent future failures
• Communicate complex technical issues to business users in a language they understand
• Provide effective client communication during regular updates or escalate when appropriate.
• Be prepared to work out of hours and weekends to support planned processing.
Qualifications
• 3-5 years of experience in a technical environment.
• A good academic background, with at least an under-graduate degree in computer science.
• Strong knowledge of Oracle database and Linux operating systems.
• Personally well organized and an excellent team player, Willingness to learn.
• Experience working in a support and dealing with business and technology users of the application in a support capacity.
• Excellent written, verbal and presentation skills.
• Proficiency in dealing with technical issues in an application (NOT Infrastructure or desktop) support.
• Highly Effective Organizational and Strong Problem Solving skills.
• Experience with Unix commands and some Shell Scripting.
• Knowledge of Ab-Initio, Microstrategy[beneficial] and Inquiry-Framework[beneficial]. Employment Type: []