Kforce has a client that is seeking a Customer Service Representative in Tampa, FL. Summary: The main function of a Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer Service Agents may be inbound, outbound or a combination of both. Job Responsibilities of the Customer Service Representative:
• Customer Service Representative will resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• Customer Service Representative will keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• 2+ years in customer service
• Medical billing experience
• Communication skills
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Type: Contract
Salary: 14-14 Hours