Cross-functional, Backup, Distribution, Fraud
Contract W2, Contract Independent, Contract Corp-To-Corp
Depends on Experience
We are looking for Network Voice Engineer - Remote / Telecommute for our client in Tampa, FL
Job Title: Network Voice Engineer - Remote / Telecommute
Job Location: Tampa, FL
Job Type: Contract
Job Description:
• Minimum experience  8-10 Years.
• Comply with the requirements for Standard Voice Services as contained in Customer Policies, and as modified during the Term in accordance with the Long-Range IT Plan, described in Exhibit 2.1, (Cross-Functional Services ).
• Provide on an ongoing basis, updates to Customer’s telephony Network design criteria and Standards which will be consistent with changes in technology, Customer’s business requirements, and accepted industry practices, including handsets, call processing units (e.g., call managers, etc.), Voicemail Systems, Voicemail Networking Systems, interfaces to IVR/VRU Systems, key Systems, PBX Systems, Centrex, and the associated Infrastructure and supporting Hardware to support the Equipment such as lightning protection Equipment, rectifiers and Backup battery systems.
• Provide, manage, and maintain workplace user tools to support end user administrative capabilities as needed (e.g. personal Voicemail changes)
• Provision, manage, and maintain Systems used to deliver emergency 911 services to Customer office voice terminations.
• Perform quarterly or as defined in the Service Management & Governance Manual assessments of emergency 911 services and Systems.
• Maintain adequate spares of telephones, headsets, speakerphones, and other auxiliary Equipment and advise Customer of restocking needs.
• Provide new hire training manuals either digitally or in print.
• Provide Customer with Voice Services that will make use of private, public, circuit-switched, or packet-based Infrastructure as specified by Customer technical Architecture.
• Recommend consolidation of voice and data Transport Services onto a common, redundant access at locations where it is economically and technically feasible.
• Migrate voice traffic to voice over IP protocols aat locations where it is economically and technically feasible with Customer's approval.
• Coordinate the address and voice numbering and dialing plan, in compliance with E-164 dialing schemes such as the NANP and IDDD.
• Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC.
• Support all common routing elements (e.g., BTS 10200) or other dial plan attributes consistent with industry Standard practices.
• Establish, manage, and optimize a hierarchical global dial plan that includes, at a minimum.
• Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT.
• A global dial plan that applies to all Customer’s voice End Users, groups, and contact objects.
• Create and manage dial plan normalization rules including ability using industry standard methods and formats (e.g., E.164 format, etc.).
• Accurately and completely integrate dial plans into Customer Databases.
• Call Accounting Services:
• Provide call accounting in support of Standard Voice Services, Mobile Data Communication Services and Conferencing Services, including.
• Procure, configure, install, test, operate, and maintain call accounting Systems (database, PC Hardware, and System and Application Software) that are compatible with existing Standard Voice Premise Equipment at all applicable Sites, as listed in Exhibit 7 (Sites).
• Provide all call detail reporting (CDR) records from all Standard Voice Services,  Mobility Services and Conferencing Services.
• Provide summary and detail reports for phone usage associated with Standard Voice Services.
• Provide a means for Customer-assigned staff to obtain current detail information on a given phone set or a group of phone sets.
• Provide a means to charge-back phone usage on a monthly basis based on the requirements of Customer.
• Toll Services
• Manage local and long-distance, in-bound/out-bound toll service from telecommunications carriers to support Customer's requirements for voice calls, which include local, intrastate, interstate, in-country, international, and inbound voice calls including Mobile Phone calls.
• Review all Transport Vendor charges.
• Apply only valid toll charges to Customer. and Review and report abuses of long distance Services.
• Toll Fraud Services.
• Monitor and report toll usage and toll fraud.
• Verify that assessments of PBXs and other Standard Voice Premise Equipment occur on an annual basis or as defined in the Service Management & Governance Manual and answer all assessment points in writing to Customer.
• Investigate instances of toll fraud and propose to Customer appropriate action to prevent recurrences.
• Investigate whenever Customer exceeds a Threshold and coordinate activities with the Transport Vendor. and Escalate within Customer based upon existing Standards.
• Monitoring and Operations Services.
• Plan, install, operate, and maintain all applicable Standard Voice Systems.
• When requested by Customer, assist in the procurement of Equipment and Software.
• Where remote operations are not technically and/or economically feasible, perform onsite support for operations as required to meet the Service Levels.
• Coordinate and assess voice mail systems.
• Manage, maintain, and communicate additions, changes, and deletions to the Standard Voice Network.
• Remotely monitor alarms sent by any Customer phone Systems, perform emergency and routine service in response to critical and non-critical Incidents.
• Perform backups on Standard Voice Systems.
• Program network-wide configuration features, such as special digits, routing, trunking, and system speed.
• Conduct traffic analyses for all phone systems at least quarterly or as defined in the Service Management & Governance Manual to assess Capacity.
• Manage and maintain Standard Voice Systems including:
• Determine the current utilization of all Standard Voice Systems at least monthly.
• If utilization has exceeded Customer Threshold, provide notification to Customer within one (1) week of discovery.
• Provide remedial action, which may include adding Capacity to the affected Standard Voice System.
• Coordinate Voice Mail Network attachments and detachments with Third Party Vendor.
• Monitor Standard Voice System traffic at least monthly or as defined in the Service Management & Governance Manual to maintain adequate Capacity.
• Perform Security assessments and configuration parameter reviews, and make password changes on all Standard Voice Systems at least semiannually or as defined in the Service Management & Governance Manual. and replace Standard Voice System Components proactively according to manufacturer's published mean-time-between-failure rates.
• Maintain Voice Mail Network distribution lists as follows:
• Process requests from Authorized Users to create, modify, or delete Network distribution lists. Complete requests within five (5) Business Days. and
• Coordinate with Authorized Users to assess and update Network distribution lists to remove outdated lists (as a result of system limitations on the maximum number allowed).
• Voicemail Requirements
• Plan, install, manage, and maintain all applicable Voicemail Systems and Services.
• Coordinate and monitor Voice Mail Systems for disk, CPU, and memory for purposes of performance management.
• Perform all maintenance functions, including executing Voicemail nods, and mailbox additions and deletions.
• Perform all Backups and reporting of voicemail systems as required by Customer.
• Clean-up Voicemail boxes quarterly, or as otherwise required by Customer’s then current message retention policy and eliminate all unused Voicemail boxes.
• Voice Directory Services
• Participate in developing directory Services strategies and requirements.
• Provide and maintain a System to manage Customer's voice directory information, which reflects all numbers in accordance with the dialing plan.
• Administer the voice directory content, and perform daily or as defined in the Service Management & Governance Manual feeds to the current online directory.
• Perform voice directory updates, including interfaces with HR and other distributed Systems.
• Semi-annually, or as specified by Customer, prepare the directory database for printing and distributing the phone directory to Customer's employees.