SWITCHBOARD OPERATOR
Caldwell County Hospital Inc
2,426 reviews
100 Medical Center Drive, Princeton, KY 42445
Caldwell County Hospital Inc
2,426 reviews
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POSITION SUMMARY:
• Is accountable for the delivery of consistently high quality effective and efficient entry of information into the computer system.
• Functions under the supervisor of Admitting Supervisor.
• Is accountable for the effective, efficient and safe operations of Admitting Department ensuring that the objectives of the Admitting department and the organization are met.
• Ensures appropriate organizational practices are in use.
• Promotes good public relations through contacts with patients, practitioners, visitors, employees, peers and the public at large.
• Maintains confidentiality of patient information.
• Crosstrain in all Admitting areas including registration for outpatient services, emergency services, central scheduling, and information front desk.
POSITION RESPONSIBILITIES
ESSENTIAL FUNCTIONS:
• Responsible for operation of switchboard, answer incoming calls and send to proper extensions.
• Page by using the pager system or overhead paging.
• Write receipts and accept money for patient accounts.
• Processes outgoing mail when needed.
• Files.
• Assists in maintaining departmental reports and records as directed.
• Assists in implementing department specific goals and objectives in keeping with organizational goals and objectives.
• Assists in maintaining adequate and effective communication between the Business Department and ancillary departments for problem solving.
• Interacts with others (on the phone or in person) in a positive, professional and appropriate manner.
• Works cooperatively with others. Has respect for and an understanding of the contributions of all team members.
• Attends required meetings.
• Protects patient confidentiality by promoting appropriate staff communication practices.
• Performs other duties as assigned.
POSITION QUALIFICATIONS
MINIMUM EDUCATION
High School Graduate or GED
PREFERRED EDUCATION
High School Graduate or GED
MINIMUM EXPERIENCE
Entry level position
PREFERRED EXPERIENCE
1 - 2 years in hospital setting with experience in admitting preferred.