Account Specialist
Rakuten Advertising
Tampa, FL 33602
Full-time
Job details
Job Type
Full-time
Full Job Description The Account Specialist is responsible for timely and satisfactory execution of client digital marketing programs, contributing to client satisfaction and the achievement of client and Rakuten Advertising’s revenue goals. This is a strong partnership role working closely with Account Managers and Clients to provide the utmost level of service.
In this role, you will gain experience managing client accounts to implement marketing strategies across multiple verticals including travel, luxury brands, business to business and specialty retail; to expand market reach, increase engagement, and maximize omni-channel digital campaigns.
Responsibilities:
Manage communication and act as liaison between publishers, advertisers, account managers, and clients
Update client promotions, creative and communications as necessary
Audit creative and placements as mandated by account team/client
Monitor client support email/calls and respond or route inquiries appropriately
Ensure client issues are resolved in a timely manner
Review partnered affiliate websites to identify optimization opportunities
Monitor projects to ensure deadlines are met
Prepare and run performance reports
Create prospect lists using reports and independent research
• Attend client visits to review top-line program performance and marketing strategy
Develop strategic plans to meet and exceed client goals
Required Skills and Experience:
Entry level candidates welcome. Bachelor's degree required. Preferred experience could include business or marketing degree, 1-2 years marketing or administrative experience, customer service.
Capabilities required:
Proven track record of execution
Technical Abilities: Must be able to quickly learn proprietary software to manage campaigns and report results. Solid proficiency with Excel for client-ready reports and presentations. Ability to learn PowerPoint and Rakuten tools and processes
Communication Skills: Exemplary written and oral communication skills
Detail orientation
Attention to deadlines
About Rakuten Advertising
Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. Its foundation of advanced technology, data and strategic services positions Rakuten Advertising to offer a differentiated suite of advertising and marketing solutions, while constantly pushing the industry forward. It is a division of Rakuten Inc. (4755: TOKYO), one of the world’s leading Internet service companies. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty. The company is headquartered in San Mateo, CA, with offices in Australia, Singapore, Brazil, France, Germany, Ukraine the United Kingdom and throughout the United States. Learn more at www.RakutenAdvertising.com.
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