Human Resources Generalist
DISYS
346 reviews
Tampa, FL
Contract
DISYS
346 reviews
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Job details
Job Type
Contract
Qualifications
• • High school or equivalent (Preferred)
• US work authorization (Preferred)
Full Job Description Title: Human Resources Assistant
Duration: 1 Year
Location: Tampa -must be local, will be hybrid schedule when campus reopens
This position is based in the North America HR Shared Services (HRSS) Contact Centre.
The team manages employee, manager, and HR inquiries related to Payroll, Disability Management and HR Systems Support via phone and email.
During each interaction, the specialist is required to effectively control the call while referencing a knowledge database and creating appropriate case documentation to outline the purpose of the inquiry, information provided/action taken during the call and any required steps necessary for resolution or further research upon case escalation.
The team is also responsible to create cases related to incoming US mail for NAM HRSS and to triage incoming emails.
Responsibilities
Consistently provide exemplary and efficient service to employees, managers and HR partners via phone and email interactions Proactively seek ways to serve customers/partners beyond initial requests to ensure all possible current and future needs are met Demonstrate sound judgment and initiative to immediately address and/or escalate requests Proactively promote self-service tools to educate customers/partners on how to efficiently utilize tools Actively engage in process improvement efforts to increase efficiency and customer satisfaction Monitor and manage centralized mailboxes to ensure SLA’s are met Participate in projects as needed
Job Type: Contract
Schedule:
• 8 hour shift
• Monday to Friday
Education:
• High school or equivalent (Preferred)
Work Location:
• Multiple locations