Applications Systems Analyst
Department
Technology & Innovaton
Open Date
10/14/2021 12:00:00 AM
Filing Deadline
10/28/2021 11:59:00 PM
Salary
$33.18 - $49.75/hour; $5,751.20 - $8,623.33/month; $69,014.40 - $103,480.00/year
Employment Type
Full-Time
Type of Recruitment
Open
Nature Of Work
An employee in this class is responsible for performing a variety of assignments pertinent to analysis of data systems and manual systems for data processing application. Tasks are of more than average difficulty and include developing functional specifications, analyzing operational procedures and production systems, and preparing test data. Although under general supervision, these employees might engage in independent research and prepare and present reports of findings. The exercise of reasonable initiative and independent judgment is required in completing assigned tasks and meeting time constraints. Considerable tact and courtesy are required of these employees when serving as user liaison for development and maintenance projects. An employee in this class may be subject to on-call status on a rotating basis to provide 24 hour/7 day service. Work is performed on project teams and is reviewed while in progress and upon completion through documentation prepared and participation in project team meetings.
Examples of Duties
• Performs an analysis of the current state of an application or system
• Elicits and prioritizes user requirements
• Creates business process flow diagrams
• Analyzes data elements and data flows
• Serves multiple roles as a member of large systems implementation projects
• Troubleshoots issues within existing applications and systems
• Installs updates and patches existing systems
• Creates and performs unit test cases and facilitates user acceptance testing
• Research, evaluate and report on new technology trends as appropriate to the team. Make recommendations to the team on desirable and beneficial additions and developments. Work with other departments and teams to advise on new and existing technology
• Monitors the status of open calls and follow up with customers to ensure service goals are achieved
• Coordinate with other T&I Teams and vendors/contractors in order to complete your job assignments
• Provide written documentation; including reports and technical drawings
• Flexible work hours as needed to support the City’s after hours data network needs
• Writes user documentation and trains users on applications and systems
• Performs related work as required
Knowledge, Skills & Abilities
Working knowledge of:
• Microsoft Endpoint Manager (MEM)
• PowerShell
• Microsoft BitLocker
• Microsoft Intune
• Microsoft 365
• Microsoft Active Directory
• Project Management
• Network Routing Protocols (EIGRP, BGP)
• OSI Layers 1, 2 and 3
• Subnet Masking
• Designing, Configuring and Troubleshooting Cisco Switches/routers
• Genetec Security Center
Ability to:
• Research, respond to and resolve complex questions received via telephone calls, callbacks, email, help desk software or escalations
• Investigate and resolve Microsoft OS problems, Internet browser and other Enterprise-wide issues in accordance with current standards
• Assist with administration and troubleshooting MEM application and program installations enterprise wide as well as specifically targeted computers (Departments, Teams or individual)
• Maintain patching schedule for servers and workstations enterprise wide.
• Assist with administration and troubleshooting Windows OSD deployments including OS upgrades with MEM.
• Coordinate and support technical support processes among City sites to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity
• Monitor the status of open work orders for themselves and their team
• On Call for after-hour support of the City’s various OS Platforms as needed
• Flexible work hours as needed to support the City’s after-hours OS Platform needs
• Provide written documentation, including reports and technical drawings
Skills in:
• Knowledge of IT service delivery and problem management processes
• Working knowledge for installing and troubleshooting Microsoft 365 products
• Experience in design, configuring, and troubleshooting MEM
• Experience administration and support of Active Directory
• Working knowledge of VMWare products including servers and workstations
• Working knowledge of common best practices for project management procedures
• Ability to manage/coordinate small to medium size technical projects
• Demonstrable customer service skills
• Demonstrable verbal communications skills
• Demonstrable written communications skills including technical documentation
Minimum Qualifications
Graduation from an accredited college or university with a bachelor’s degree in computer science or a related field and one (1) year of experience in business systems (analyzing data and manual systems for data processing application); or an associate's degree in computer science or a related field and three (3) years of experience in business systems (analyzing data and manual systems for data processing application).
Licenses or Certifications
Possession of a valid drivers license may be required.
Examination
Evaluation of education and experience. Drug testing is included in all pre-employment processing.
Comments
Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.
Conclusion
HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application.