Submission for the position: IT Support Specialist - (Job Number: 056683)
https://redbull.taleo.net/careersection/jobdetail.ftl?job=056683&lang=en
IT Support Specialist
#Technical Support
• Viewed as a technical expert and technical resource across multiple disciplines
• Perform root cause analysis and recommend procedures and controls for proactive problem prevention
• Log all help desk interactions or email requests into ticketing system
• Evaluate incoming requests from multiple sources, provide support and training, and route to appropriate departments and 3rd parties
• Learn new applications and understand their intricacies
• Stay up-to-date with the technologies used
• Example requests: iOS, mobile device applications installation / troubleshooting, mobile hardware such as printers, scanner, DEX devices, ERP software
• Understand overall system architecture to troubleshoot and resolve data integration issues with other systems
#Customer Service
• Know the business, inspire early, provide value
• Enhance the technical user support experience, maintaining the interpersonal relationship
• Think of the customer as the most important part of the job
• Respond positively to complaints and problems
• Promote a professional help desk image and sell the value of our department
• Passion for our mission statement: "to be the best distribution company in North America"
• Possible mid-morning shift
2 years of relevant experience in the same or similar technical environments and business segments
Experience with ticketing systems, such as Service Now
Mobile application experience including pairing 3rd party devices
Experience diagnosing and documenting previously unseen issues – bring them to resolutions