IT Full-time
IT Support Specialist Red Bull Distribution Company
Tampa, United States
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Reporting to the Technical Manager, you will be the front line of IT support. You will be the distribution network application expert responsible for Tier 1 and Tier 2 software and hardware support for new applications that focus on the finance, operations, and sales aspects of the business and IT. As the front line, you will work on a team to provide sound technical advice, guidance, escalation, routing, and feedback to the transition team and informal training to our end users. You'll maintain a knowledgebase and help improve service management tools to enhance the quality of problem resolutions. You will also support master data, monitor data integrations, perform what-if and testing scenarios, and participate in relevant project execution.
RESPONSIBILITIES Areas that play to your strengths All the responsibilities we'll trust you with:
Expand all • Technical Support - Viewed as a technical expert and technical resource across multiple disciplines
- Perform root cause analysis and recommend procedures and controls for proactive problem prevention
- Log all help desk interactions or email requests into ticketing system
- Evaluate incoming requests from multiple sources, provide support and training, and route to appropriate departments and 3rd parties
- Learn new applications and understand their intricacies
- Stay up-to-date with the technologies used
- Example requests: iOS, mobile device applications installation / troubleshooting, mobile hardware such as printers, scanner, DEX devices, ERP software
- Understand overall system architecture to troubleshoot and resolve data integration issues with other systems
• Customer Service - Know the business, inspire early, provide value
- Enhance the technical user support experience, maintaining the interpersonal relationship
- Think of the customer as the most important part of the job
- Respond positively to complaints and problems
- Promote a professional help desk image and sell the value of our department
- Passion for our mission statement: "to be the best distribution company in North America"
- Possible mid-morning shift
EXPERIENCE Your areas of knowledge and expertise that matter most for this role:
• 2+ years of relevant experience in the same or similar technical environments and business segments
• Experience with ticketing systems, such as Service Now
• Mobile application experience including pairing 3rd party devices
• Experience diagnosing and documenting previously unseen issues – bring them to resolutions
• Bachelor’s Degree preferred or 2 years of equivalent work experience
• Fluent in English, additional language skills an advantage
• Travel up to: 10%
JOIN THE TEAM Got what it takes? In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.
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Red Bull North America is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws.
IT Support Specialist Apply Now
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