Job Description
Senior Call Center Customer Service Manager - OCCCS020970-00002
DESCRIPTION/RESPONSIBILITIES:
Our Customer Service Managers will work to improve sales performance by optimizing training and the callers in-call sales experience to enhance a best in class call center sales team. The Manager role is key to our success and we reward our Leaders with a competitive compensation package along with comprehensive benefits.
In this role, you'll lead a team of Customer Service Leaders and their teams.
* You'll track Key Performance Indicators of your team weekly, with a focus on results and optimizations.
* Communicate an inspiring vision and sense of core purpose, helping leads and team members understand the connection between their work and the end goal.
* Coach and mentor team members and other leaders by identifying and providing learning opportunities that are in line with development plans and company goals.
* Assess metrics to measure the growth and performance of the team, providing insights and reports as needed. Use these metrics and assessments to consistently drive improvements in team performance through behavioral coaching.
* Analyze, and synthesize relevant data, suggest improvements in our workforce management tools, and techniques to help scale the team while serving as a cross-functional leader.
* Develop structured plans to deliver solutions to critical support initiatives to help scale the team.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) 401K, Dental, Holidays, Life Insurance, Medical, Other, Sick Leave, Tuition Assistance, Vacation, Vision Other Benefits: We Offer… * A Competitive Compensation package with upward earnings potential * Comprehensive benefits package including medical, dental, vision & life insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Day Shift
Evening/Swing Shift
Night/Graveyard Shift
Night/Graveyard Shift
Rotating Shift
Split Shift
Split Shift
Flexible Shift
12AM
6
12PM
6
Hours per Week:
Hours Not Specified
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