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Customer Service Representative

Planet Home Lending, LLC

Location: Tampa, FL 33607
Type: Non-Remote
Posted on: October 12, 2021
This job is no longer available from the source.
Job Details
Job Location
Tampa FL - Tampa, FL
Education Level
High School or Equivalent
Company Overview
Business is Booming! Planet Home Lending, LLC, is a privately held, full-service, national mortgage lender and servicer company.  Planet is FNMA and FHLMC approved and sells through the Retail and Correspondent Channels, offering FHA, VA, Conventional, USDA and many other products.  Planet Home Lending continues to reach month over month sales and servicing increases! Come join us!
Job Summary
The primary purpose of the Customer Service Representative is to resolve all borrower inquiries on current mortgage loans received either via inbound calls or correspondence.
Responsibilities
• Responds to all borrower inquiries via phone and/or correspondence ensuring high quality service and timely response, adhering to productivity and regulatory requirements.
• Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.
• Aids borrowers who wish to make ACH payments via phone the website.
• Miscellaneous duties as assigned.
Qualifications
• Must be able to work 12:30 PM to 9:00 PM and 1 Saturday per month
• High school diploma or equivalent required
• General call center experience preferred
• Experience with loan servicing a plus
• Effective verbal and written communication skills
• Excellent customer service skills
• Ability to work in a fast-paced environment
• Ability to multi-task and manage time effectively
• Possess strong problem-solving skills
• Bilingual preferred, but not required
Benefits:
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.