Pay Type Hourly State: FL City: Tampa Area of Interest: Finance Full-Time or Part-Time: Full-time Exempt or Non-Exempt: Non-exempt Employment Status: Regular Job Description
Caliber Home Loans, Inc. is one of the nation's fastest-growing mortgage lenders. We didn't move into the fast lane because of clever marketing campaigns or flashy television ads -- our talented employees worked hard to help us rise to the top of our industry.
Here at Caliber, we've replaced the stereotypical corporate culture with a casual "dress for your day"work atmosphere that promotes creativity and a collaborative environment that allows our team members to thrive.
POSITION SUMMARY
The Branch Office Coordinator is responsible for maintaining consistency of processes and managing the general office needs of branch sales staff within supported Retail branch.
RESPONSIBILITIES
• Assists Branch Manager and local branch sales staff in day-to-day activities.
• Serves as subject matter expert regarding Caliber policies, procedures, products and technology.
• Coordinates training to disseminate information and educational materials and products to branch staff
• Facilitates communication between field production staff and corporate operations.
• Assists with on-boarding of new branch sales staff.
• Greets and interacts with company clients, vendors and guests.
• Prepares correspondence for routine inquiries.
• Coordinates meetings including scheduling, agenda creation and other arrangements.
• Conducts research, compiles data and prepares summary reports as necessary.
• Creates/modifies documents using Microsoft Word, Excel, PowerPoint or other programs.
• Attends organizational meetings and compiles minutes as required.
• Makes travel arrangements for branch personnel and completes expense reports for branch leadership team.
• Oversees all aspects of general office coordination including:
• o Maintaining office calendars
• o Answering incoming telephone calls and directs to appropriate individual or documents a message
• o Opening, sorting, and distributing incoming correspondence including mail, faxes, and emails
• o Signing for and delivers UPS/FedEx deliveries
• o Performing general clerical duties including, but not limited to, copying, faxing, mailing and filing
• o File and retrieve organizational documents, records and reports
• o Maintaining office supply inventory
• Arranges for repair or maintenance of office equipment as needed.
• This position is considered a non-loan originator position, unless the appropriate licensing has been acquired. This means non-licensed employees in this title may not engage in activities of a loan originator, including: communicating directly with borrowers about credit qualification or loan terms, including discussing pricing concessions or other transaction-specific terms or conditions.
REQUIREMENTS
• High school diploma or equivalent required.
• 2+ years' experience in general office responsibilities.
• 1+ years mortgage experience; sales or processing background preferred.
• Excellent computer and Microsoft Office skills.
• Functional knowledge of mortgage business and branch operations.
• Strong organizational/time management skills with ability to multi-task.
• Excellent interpersonal, oral and written communication skills.
Our employees demonstrate the Caliber Ways of Work (WOWS) every day through:
• Collaborating Contagiously
• Caring Fiercely
• Doing the Right Thing
• Leading Thoughtfully
Caliber benefits and perks will WOW you!
Our benefits package includes: comprehensive medical, dental, and vision insurance, short-term and long-term disability, 401(k),10 employer paid holidays, as well as numerous employee discount programs.
We are proud to be a military friendly employer, and provide paid leave during military assignments for employees who serve in the Guard or Reserve.
Employees who work at our Coppell headquarters experience additional perks that include: standing desks, complimentary coffee and tea stations, an on-site gym and activities center with ping-pong and pool tables, and an in-house café.
Caliber is an equal opportunity employer.