• Job ID: 11157
• Functional Area: Call Center
• Employment Type: Full Time
• Location: Tampa, FL
• Department: Sales: Acquisition CRT FL
• Relocation Provided: No
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Position Description:
The Senior Loan Advisor is a customer focused, inside sales position within the Call Center.  Will be responsible for both in-bound and out-bound calls through marketing campaigns. Will conduct the initial pre-qualification phone screen, and prepare the loan application and necessary documentation. Will provide high quality service to both internal and external customers by selecting the best options and taking ownership to resolve problems and meet customer needs.
Essential Job Functions:
• Analyzes applicant information to determine whether the client is likely to qualify for the desired loan program.
• Assists customers in choosing the proper program that best fits their needs and takes the initial loan application.
• Provides guidance on the risks and benefits of the different programs available to the client. Explains and communicates the terms of each product and ensures that all of the required documents and disclosures are signed and returned in a timely manner.
• Builds relationships with both internal and external customers.
• Is responsive to customer needs and expectations.
• Exhibits professionalism and takes pride in work when dealing with the customers.
• Utilizes Freedom Mortgage training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external customers and internal business partners.
• Ensures exceptional customer experience by overseeing the loan process from origination to close and providing on-going communication to customers and business partners.
• Oversees and ensures successful completion of all assigned Mortgage Loan Officer Training activities.
• Understands and complies with requirements of applicable federal and state laws and regulations.
• Adheres to shift requirements.
• Actively seeks to develop self to next level (Executive Loan Advisor).
• Has excellent communication skills and is clear and concise when speaking with customers.
• Continually meets and/or exceeds the Sales KPI’s set by Management for Productivity and QA.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Self-starter, goal oriented sales professionally who is focused on providing the highest level of customer service to our customers.
• Developing knowledge of the mortgage industry, products, lending practices, and regulatory guidelines
• Strong negotiation and time management skills
• Excellent communication skills, both verbal and written
• Computer skills with ability to learn loan origination system and automated underwriting systems.
Education and/or Experience:
• Bachelor's degree (B.A.) from four-year College or University preferred
• 2 or more years of mortgage sales experience as a Loan Officer in a direct to consumer setting
• Proven track record of exceptional performance
• Extensive knowledge of all mortgage products and experience selling broad range of mortgage products (Purchase, Conventional, Gov’t)
• At least 5 active state licenses or prior work as a mortgage loan originator in a banking call center
Certificates, Licenses, Registrations:
• Must have NMLS and SAFE, UST preferred.
• At least 5 active state licenses or prior work as a mortgage loan originator in a banking call center
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Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.
Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.
Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.
If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.
Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767
Equal Opportunity Employer- Minorities/Females/Disabled/Veterans