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Help Desk IT Technician I

DAS Health

Location: Remote, FL 33602
Type: Full-Time, Remote
Posted on: October 10, 2021
This job is no longer available from the source.
Recognized as one of the fastest growing companies in Tampa Bay nine years in a row and on the Inc. 5000 list of top privately held companies in the country for the last nine years, DAS Health is seeking a full time Help Desk IT Technician I. This is a remote position that must be based in FL, GA, NC, MA, NH, VT, TN, IL, IN, TX, UT, CO, AZ, KY, OH, PA, NJ, or NV.
Under the general supervision of the MSP Manager, the Help Desk IT Technician I is responsible for providing remote technical support to users in an efficient and accurate manner.  Help Desk is the front line and responsible for solving basic technical problems.  The Help Desk’s objective is to quickly identify a customer’s issue and resolve basic desktop issues with that user.
Specific Job Duties Include:
• Answer incoming Help Desk calls and emails
• Create tickets and collect basic client information such as:
• Company information
• User
• Issue
• Who’s effected
• Perform basic Help Desk troubleshooting
• Password resets
• Add/Remove O365 licenses
• Fix broken mapped network drives
• Add/remove PC user (Local/Domain)
• Install updates
• Add printers (Local and Networked)
• Install client-side software
• Troubleshoot client-side network connections
• Setup email on mobile devices
Requirements:
• Strong networking knowledge
• Ability to problem solve and troubleshoot
• Familiar with Windows Server
• Excellent verbal and written communication skills
• Detail-oriented and organized
• Ability to multitask and excellent time management skills
• Work as a proactive team member in an office setting
• Fast-paced learner with 1-2 week training period
• 1-3 years of experience in Help Desk or IT support position
• High School diploma or GED equivalent
• Working knowledge of Microsoft O365 email and office
• Working knowledge of Microsoft Windows
About DAS:
DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.
We are a remote workforce! We offer base salary plus discretionary bonus, paid holidays, paid sick and vacation days, healthcare and many other benefits, including a 3-week paid sabbatical for employees when they reach their 5-year anniversary!  Advancement opportunities for those who demonstrate strong results and leadership qualities.  Other positions currently available.  DAS is a smoke-free environment. If you think you fit our culture and can contribute to our client’s success, we want to hear from you!
Entry Level Employment Type: Full-Time