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Guest Services

Owensboro Convention Center & Sportscenter

Location: Owensboro, Kentucky
Type: Part-Time, Non-Remote
Posted on: October 8, 2021
This job is no longer available from the source.
Guest Services
Owensboro Convention Center & Sportscenter
Owensboro, KY
$10 an hour - Part-time
Employer actively reviewed job 4 days ago
Job details
Salary
$10 an hour
Job Type
Part-time
Number of hires for this role
5
Qualifications
• • High school or equivalent (Required)
• Customer service: 1 year (Required)
• Night Shift (Preferred)
• Day Shift (Preferred)
Full Job Description JOB TITLE: Guest Services
Reports To: Event Manager
FLSA Status: Part Time Hourly; Non-Exempt
Summary:
Our guests are important individuals and should be treated with extraordinary courtesy, respect and service. The Guest Services Team is to assist guests who are in need of information or services. Guests become unhappy when we fail to meet their expectations. Our Guest Services Team plays a key role in providing our guests with superior service.
Always remember that our guests are our most important concern. They should never be thought of as an interruption; they are our livelihood.
Qualifications:
· Must be at least 18 years of age for all positions
· Experience in customer service
· Ability to manage high stress fast-paced environment
· Able to work a variety of events including exhibit shows, concerts, conferences, conventions, meetings and banquets
· Must have a pleasant and outgoing personality
· Must be friendly, courteous and polite with a positive upbeat attitude
Job Functions:
· Be familiar with ticketing, venue layout, procedures and building policies
· Able to handle large groups of guests
· Able to interact with other staff in a positive and productive manner
· Maintain control of your assigned sections or area.
· Anticipate and correct any trouble situations in your area
· Know general building information and locations of various amenities
· Ensure areas are safe for patrons and staff.
· Provide exceptional customer service to all patrons
· Perform other duties as assigned
INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intellectual/Social demands:
While performing essential functions of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
Physical demands:
While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds.
Work environment:
The duties of this position are performed primarily in doors in an office environment. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.
Job Type: Part-time
Pay: $10.00 per hour
Schedule:
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability
Ability to commute/relocate:
• Owensboro, KY: Reliably commute or planning to relocate before starting work (Required)
Education:
• High school or equivalent (Required)
Experience:
• Customer service: 1 year (Required)
Shift availability:
• Night Shift (Preferred)
• Day Shift (Preferred)
Work Location:
• Multiple locations
Work Remotely:
• No
Work Location: Multiple Locations