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INFORMATION TECHNOLOGY SERVICES MANAGER - 55011940

State of Florida

Location: TAMPA, FL, US, 33612
Type: Non-Remote
Posted on: October 11, 2021
This job is no longer available from the source.
Requisition No: 484532
Agency: Department of Transportation
Working Title: INFORMATION TECHNOLOGY SERVICES MANAGER - 55011940
Position Number: 55011940
Salary:  $70,899.43 - $82,715.99
Posting Closing Date: 10/25/2021
STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
702 / Information Technology Services – District 7
ANTICIPATED VACANCY
SELECTED EXEMPT SERVICE
CONTACT PERSON: Heather Golloway
CONTACT PHONE NUMBER: (386) 943-5196
CONTACT EMAIL ADDRESS: Heather.Golloway@dot.state.fl.us
The State of Florida offers an excellent benefits package including paid holidays, vacation and sick leave, several low-premium healthcare options, tuition waivers, and training opportunities for professional growth and development.  For additional benefit information available to State of Florida employees, go to http://www.mybenefits.myflorida.com/
SPECIAL REQUIREMENTS: You may be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.
In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office located at 605 Suwannee Street, Tallahassee, Florida 32399 or call (850) 414-5300 for assistance.
POSITION DESCRIPTION: Supervises employees in the Information Technology Services spending majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees' work. Oversees training and professional development of employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensures staff are compliant with all applicable Information Technology policies and procedures. Prepares budget and monitors Information Technology (IT) expenditures for designated area. This includes preparation of budget issues, overseeing purchasing activities, monitoring funds and payments as necessary. Plans, organizes, manages and tracks projects. Updates and maintains the Office of Information Technology (OIT) Project and Task Tracker Site.
Oversees the support of computer networks, personal computers, associated equipment, software applications and phone communication systems (if applicable) in program area. Analyzes, approves and coordinates all activities involving the installation and modification of new and existing computer systems, including the moving of computer and phone equipment. Supports telecommunications ensuring that systems and services function properly for designated area.
Oversees the provisioning of appropriate access to system resources, specialized security and applications for users as authorized. Maintains proper security related file records and documentation to preserve information such as computer security access records, following established security processes and OIT Methods and Practices.
Supports emergency and disaster recovery plans for program area. This position may be in possession of an Emergency Purchasing Card and is authorized to make purchases during emergencies.
Monitors and ensures compliance with service level agreement. Works closely with appropriate management to maintain and improve communication and customer service. Ensures staff addresses Service Desk tickets in a timely manner to provide a high level of customer service
.
Participates on statewide teams, both internal and external to the OIT. Provide facts to facilitate the team's decision making process and to achieve the team's goals. Shares information and receives feedback from other OIT staff as appropriate.
Reviews all requests for Information Technology resources in program area. Advises user community of changes to Departmental standards for Information Technology.
KNOWLEDGE, SKILLS AND ABILITIES: ABILITY TO DEVELOP A COMPREHENSIVE WORK PLAN, ABILITY TO FORMULATE STRATEGIES AND ACTION PLANS TO ACHIEVE RESULTS; ABILITY TO PLAN AND ORGANIZE INFORMATION TECHNOLOGY ACTIVITIES; ABILITY TO APPLY RULES, REGULATIONS, POLICIES AND PROCEDURES; KNOWLEDGE OF BUDGET PREPARATION AND MANAGEMENT; KNOWLEDGE OF PERSONNEL PROCEDURES; ABILITY TO SOLVE PROBLEMS AND MAKE TIMELY DECISIONS; ABILITY TO ESTABLISH AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS; ABILITY TO MANAGE INFORMATION TECHNOLOGY SUPPORT OPERATIONS AND OPERATING BUDGETS; ABILITY TO FORMULATE STRATEGIES AND ACTION PLANS TO ACHIEVE RESULTS; ABILITY TO PLAN, ORGANIZE, COORDINATE AND SUPERVISE; ABILITY TO COMMUNICATE BOTH VERBALLY AND IN WRITING; ABILITY TO APPLY APPLICABLE RULES, REGULATIONS, POLICIES, AND PROCEDURES; ABILITY TO SOLVE PROBLEMS AND MAKE TIMELY DECISIONS; ABILITY TO LEAD AND PARTICIPATE ON TEAMS.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.