Submission for the position: Account Relations Specialist - Training - (Job Number: 1245173)
https://centene.taleo.net/careersection/jobdetail.ftl?job=1245173&lang=en
Account Relations Specialist - Training
You could be the one who changes everything for our 25 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, multi-national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Serves as a liaison between Account Management and internal business partners in executing on strategic initiatives. Facilitates a wide range of complex operational activities. Perform on site implementation of new LOBs, deployment of new processes and conduct post implementation review. Advocate for vendor account management organization during various business owner meetings to ensure vendor processes are represented. Leads cross functional groups in setting the direction for future processes and infrastructure changes based on post-implementation reviews, etc. Candidate Education: * Required A Bachelor's Degree in Business, Finance or related field
• Essential Functions: * Collects and documents business processes from internal teams to Apply analysis and independent judgment to internal business processes and the implementation of processes at vendor sites.
• * Gathers information and input from multiple sources to make decisions regarding the tools and processes needed for the vendor teams to execute on the strategic initiatives implemented by the Account Relations Managers (ARM)
• * Identifies how complex vendor tasks and special functions are aligned with internal business functions for accurate and compliant vendor processes.
• * Leads the implementation of new processes at vendor locations by working with Account Management team on implementations, changes to business practices and revamp of current strategic initiatives.
• * Chairs cross functional meetings between vendors, ARMS and internal business partners to assist in mitigating barriers to successful implementation
• * Acts as an empowered liaison between account management and internal business partners such as Operations Support Specialists (OSS), Quality Assurance (QA) in executing on strategic initiatives.
• * Communicates and reports project status via written and verbal reports to Account Managers, Vendors, and internal business partners.
• * Facilitates action log meetings with ARMs and OSS and coordinates meetings with business owners.
• * Develops processes for account management to achieve Corporate deliverables, i.e. implementations, cost reductions, CMS and State Agency compliance requirements, new process requirements, etc.
• * Makes independent decision to ensure processes, tools and system access vendors provide compliant day to day operations that bring quality and value to the total enterprise.
• * Manages project volumes and tasks to meet critical deadlines.
• * Represents Account Management team in various work groups/committees as assigned.
• * Drives ongoing process improvement to deliver increasing vendor quality, compliance, and efficiency in all vendor related processes.
• * Drives the implementation of best practices for improved performance on CAHPS surveys and Customer Experience.
• * Performs other duties as assigned. Additional Responsibilities:
Our Comprehensive Benefits Package:
Flexible work solutions including remote options, hybrid work schedules and dress flexibility
Competitive pay
Paid Time Off including paid holidays
Health insurance coverage for you and dependents
401(k) and stock purchase plans
Tuition reimbursement and best-in-class training and development
* Required Other 4 years experience handling escalated call center issues may substitute for degree Candidate Experience: * Required 4 years of experience in Handling service issues in a call center environment
* Required 1 year of experience in vendor management
* Preferred 2 years of experience in overall managed care
* Preferred Other Medicare/Medicaid health plan experience Licenses and Certifications:A license in one of the following is required:
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Medical Management
USA-Florida-Tampa
USA-Missouri-St. Louis, USA-Florida-Orlando, USA-Arizona-Tempe, USA-Arizona-Tucson, USA-Arizona-Phoenix
Schedule: Full-time Location(s): USA-Florida-Tampa